Express Service Writer

Job Description

Job Description

As an Express Service writer, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Hodges Subaru, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical, Dental, and Vision
• 401K plan
• Paid holiday time off and vacation
• Paid training
• Discount for employee vehicle purchase
• Family owned and operated
• 1st Subaru store in the State of Michigan
• Long term job security

Responsibilities

• Responsible for writing service repair orders and minor estimates
• Provide outstanding customer service
• Maintain a professional positive attitude at all times
• Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary
• Handle all customers in friendly professional manner
• Use proper techniques to find out customers’ concerns, diagnose problem and make recommendations for maintenance and service needs
• Have understanding of and comply with Motor Vehicle Service and Repair Act requirements

• Greet customers promptly and courteously

• Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP
• Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, completely updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen