Deposit Ops CD & IRA Specialist I

Job Description - Deposit Ops CD & IRA Specialist I (073470) Your Future Starts Here! Deposit Ops CD & IRA Specialist I - 073470 Description Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country! The Deposit Operations CD & IRA Specialist I is responsible for providing administrative and customer support for Certificate of Deposit (CD) accounts and Individual Retirement Accounts (IRA). This role ensures accuracy, compliance, and efficiency in processing CD and IRA transactions while serving as a resource for branch employees and internal stakeholders. Key Responsibilities Provide support to branch employees on transactional CD and IRA processing issues. Balance internal general ledger accounts related to CD and IRA transactions. Investigate and resolve CD and IRA account‑related discrepancies in a timely manner. Monitor and maintain accurate customer account information for CDs and IRAs. Collaborate with other departments to optimize CD and IRA processes and procedures. Review IRA documents (e.g., new account paperwork, contribution/distribution forms) for accuracy and completeness; follow up with branches regarding missing or incorrect information. Update customer records in banking systems; scan and maintain accurate electronic files. Respond to branch and customer inquiries by phone and email, providing guidance on basic CD and IRA information. Assist with the preparation and processing of IRA‑related forms, statements, and regulatory notices. Maintain up‑to‑date knowledge of IRA rules and regulations regarding account opening, contributions, and distributions. Work with senior team members to maintain and update CD and IRA departmental procedures to ensure compliance with regulations and bank policies. Perform other job‑related duties and special projects as assigned. Competencies Required Strong knowledge of Certificate of Deposit and Individual Retirement Account products, processes, and regulatory requirements. Understanding of banking regulations, compliance standards, and operational best practices. Excellent analytical, troubleshooting, and problem‑solving abilities. Solid knowledge of banking transactions and balancing principles. Effective verbal and written communication skills. Strong customer service orientation with the ability to respond promptly and professionally to internal and external requests. Flexibility and adaptability in a fast‑paced, high‑volume, and evolving work environment. Proficiency with Microsoft Office applications and the ability to navigate core banking and related software systems. Exceptional organizational skills with strong attention to detail and a high level of data accuracy. Ability to work independently with minimal supervision while contributing effectively in a team environment. Qualifications Minimum Qualifications / Experience 2–3 years of banking or financial services experience, with direct exposure to deposit operations, Certificate of Deposit (CD) accounts and/or Individual Retirement Accounts. Formal Education & Certification High School Diploma or equivalent required; additional education or certifications in banking or financial services preferred. Work Status: Full‑Time Supervisory Responsibility: None. Travel: 0% - Negligible amount of travel expected. Working Conditions Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans. Job Operations Primary Location Texas-The Woodlands Schedule Full‑time Work Locations TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380 Unposting Date Ongoing Organization Texas - Houston Strong Culture Built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front‑line employees. Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest. 401(k) Company Match in ESOP Woodforest adds 50 cents for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account. Opportunities for Long‑Term Growth Take advantage of growth opportunities and professional development to advance in your career. Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals. Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay. Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time. Medical Coverage 12 comprehensive plans available at an affordable cost! Short and Long‑Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well‑prepared for whatever comes your way. Well‑Being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health. Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education. This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment. Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia. #J-18808-Ljbffr