Aviation Services Duty Manager

**Location:**Phoenix Sky Harbor International Airport**Pay Rate:**Salary - Salary Plan, 75,000.00 USD Annual**Work Shift:****Job Description**Passenger Services Duty ManagerSalary Range: $75,000 - $80,000We're looking for a friendly, compassionate, leader to join our aviation services team!Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team's goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.**Responsibilities*** Deliver effective passenger services solutions to our customers* Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements* Address and resolve customer service issues in a timely manner with professionalism* Review new airline and vendor contracts and provide feedback* Meet with customers regularly to receive feedback and monitor satisfaction levels* Build and maintain relationships with key stakeholders* Manage safety and security procedures to comply with HHS operating standards* Create a positive and inclusive work environment to lead and motivate team members* Monitor and/or conduct required training of team members****Skills***** **Interpersonal Skills:** Ability to interact with individuals at all levels of the organization* **Communication:** Effective written, spoken, and non-verbal communication as well as presentation skills* **Customer Service:** Service-oriented mentality with a focus on exceeding expectations* **Professionalism:** Maintain a positive and professional demeanor* **Decision Making:** Ability to quickly make sound decisions and judgments* **Proactivity:** Self-motivated with the ability to effectively prioritize projects and needs* **Team Player:** Willingness to collaborate and provide support where needed to achieve outcomes* **Business Ethics:** Demonstrate integrity, respect, and discretion in all business dealings* **Organization:** Attention to detail and ability to effectively manage tasks in a fast-paced environment****Requirements***** 2 to 5 years of management experience* Ability to work a flexible schedule that may include nights, weekends, and holidays* Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities* Knowledge of applicable FAA and OSHA regulations* Experience negotiating contracts* Ability to work a flexible schedule that may include nights, weekends, and holidays* Computer skills, including word processing, spreadsheets, email, and ordering platforms* Must be willing to relocate for promotion opportunities****What We Offer***** Paid time off (vacation and sick)* Medical, dental, and vision insurance* 401(k) with employer match* Employee Assistance Program (EAP)* Career development and ongoing training****Important to Know***** Veterans and candidates with military experience are encouraged to apply.* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.****Who is HHS Aviation****HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.App-MGTHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. **What We Do:** We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. #J-18808-Ljbffr Hhs, Llc