Optical Receptionist

Job Description

Job Description

Overview

Responsibilities

• Greets all patients with a smile and makes eye contact.

• Acts as “Traffic Control” for optical to make sure patients are assisted in order of arrival. Determines patient needs and direct them to the appropriate optician.

• Verifies Patient's insurance, address, phone, eye care history, eligibility, and makes changes as necessary.

• Answers incoming phone calls. Provides friendly, accurate assistance to callers and takes messages as appropriate.

• Assists patients when browsing for frame(s), if an optician is not available.

• Pulls insurance authorizations for materials (frames, lenses, contacts)

• Maintains a basic knowledge of products available and pricing

• Demonstrate the ability to correctly adjust and repair patient frames.

• Follows up with patients regarding orders with prior notifications but have yet to be picked up.

• Accurately document all communications with patient by noting in patients file; including date and time along with a summary of the conversation.

• Makes phone calls to ensure patients satisfaction.

• Restocks supplies, frames and accessories as needed.

• Accurately and timely completes all sales transaction. Performs daily cash procedures and close out.

• Records cash, credit card, & checks on logs for daily deposits. Completes deposit slips and makes copies of all required items.

• Performs all required scanning of paperwork into the correct drives no later than 9 am the following business day.

• Records cash, credit card, & checks on logs for daily deposits. Completes deposit slips and makes copies of all required items.

• Encourages a team-oriented environment and follows company guidelines and policies.

• Participates in on-going continuing education.

• Performs any and all duties as reasonably assigned.

Qualifications

• High School Diploma or GED. Some college preferred.
• Minimum of 1+ years as receptionist