Claims Insurance Business Operations Manager - Nashville

Key Responsibilities Lead and manage day-to-day operations focused on efficiency, quality, and compliance across multiple functional teams. Supervise and mentor a multi-operational team of 200+ employees , including managers, senior analysts, and analysts. Drive process improvement initiatives and contribute to the development of long-term operational strategies. Collaborate with cross-functional teams to optimize business processes and improve customer experience. Analyze operational data, KPIs, and performance metrics to identify areas for improvement and implement corrective actions. Ensure all teams meet or exceed established performance targets, SLAs, and quality standards. Participate in budget planning, forecasting, and resource allocation to support operational objectives. Prepare and present regular reports on process performance, efficiencies, and strategic initiatives. Basic Qualifications Bachelor's degree in a relevant field, or equivalent combination of education and experience. 12+ years of progressive experience in the insurance industry , including at least 3+ years in a similar leadership role. Proven experience in insurance business process operations and transaction management. Strong proficiency in business process management, optimization, and performance improvement. Experience working with 2-3 or more life insurance companies or TPA/BPO service providers. Demonstrated ability to lead large teams and deliver operational excellence in high-volume environments. Commitment to continuous learning and staying current with industry trends and technologies. Preferred Qualifications Advanced degree in Business Administration, Operations Management, or a related field. Relevant professional certifications (e.g., Six Sigma, PMP) strongly preferred. Proven experience driving digital transformation and process automation within insurance operations. Additional Details Schedule: 8:00 a.m. - 5:00 p.m. CST Travel: Occasional (approximately once per month within the U.S.) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability. #J-18808-Ljbffr DXC Technology