Customer Care Specialist

Job Title: Customer Care Specialist

Location: Remote

Employment Type: Contract.

About the Role

We are looking for a motivated and detail-oriented Customer Care Specialist to join our client's team in the education sector. In this role, you will contribute to managing escalated customer service matters, identifying root causes, and supporting continuous improvement.

Responsibilities

• Provide exceptional customer service by resolving time-sensitive and high-complexity escalations.
• Serve as the business contact between customer service operations and internal/external stakeholders.
• Communicate effectively with customers and internal departments to resolve processing exceptions.
• Handle high volume caseloads and ensure cases are researched and closed within established timelines.
• Conduct manual processes and provide support for data entry and exceptions as needed.
• Contribute to special projects and continuous improvement initiatives.

Requirements

• 3-5 years of experience leading and navigating complex customer issues in a high-volume environment.
• Experience providing high-quality support while managing cases within service level agreements.
• Proven ability to build and manage customer relationships and collaborate with internal teams.
• Proficiency in using quantitative and qualitative data for continuous improvement.
• Flexibility and adaptability to new methods, situations, and requirements.
• Knowledge of Microsoft Office tools and Salesforce.

Preferred Qualifications (if any)

• Experience in the education sector or related industry.
• Familiarity with CRM systems and SLA management.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.