Customer Service Representative I

Customer Service Representative

The Customer Service Representative is at the heart of the GSS mission to provide an exemplary customer experience. They provide friendly support to GSS customers in a prompt and professional manner. Through cross departmental collaboration they identify opportunities to better serve the needs of the customer. The successful candidate will possess excellent communication skills, work well on a team, and thrive in a fast-paced environment.

Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible.

Process requests for quotations (RFQs).

Process and manage standard orders under $10,000 under general supervision.

Support the direct sales team and general 800# phone lines.

Identify material cross-reference opportunities to meet delivery requirements.

Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.

Cross-collaborate with other team members and departments to best meet the needs of the customers.

Communicate with suppliers to confirm pricing and product availability.

Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested.

Performs other related duties as assigned.

High school diploma or equivalent.

Minimum of one to three years' experience in customer service.

Or equivalent combination of education and experience.

Strong interpersonal and communication skills, both verbal and written.

Ability to handle multiple priorities under time-critical constraints.

Ability to work independently as well as part of a team.

Proficiency with office software, i.e., Outlook, Word, and especially Excel.

Bachelor's degree in business or a science-related field.

Proficiency with computers and their applications.

ERP experience is a plus.

Hybrid position. Days on-site are Tuesday, Wednesday and Thursday.

Hours for position: 9:00 am- 6:00 pm.

50,000.00- 55,000.00

15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.

Annual discretionary profit-sharing bonus.

100% company paid life and disability insurance.

Maternity and Parental Leave.

Health insurance, FSA and DCA availability.

Company sponsored 401k with matching as well as tuition reimbursement.

Must be eligible to work in the United States.

Government Scientific Source ("GSS") is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, GSS is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is the policy of Government Scientific Source ("GSS") to provide equal employment opportunity (EEO) to all persons for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.