Customer Service / Shift Leader
Full-time
POONAM DONUT CORP
Job Description
Job Description
We are seeking a Customer Service / Shift Leader to join our team! You will be responsible for overseeing and coordinating the activities of the retail team.
Responsibilities:
- Supervise team of retail workers
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Train and evaluate employees
- Track monthly results and trends for business forecasting
- Resolve escalated customer complaints
Qualifications:
- Previous experience in retail, customer service, or other related fields
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
Dunkin Donuts Franchise
Company Description
Dunkin Donuts Franchise
Vacancy posted 4 days ago
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