RN Case Manager

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Job Description Summary The Registered Nurse manages all aspects of the nursing process and the delivery of patient and family centered care. The Registered Nurse has the responsibility and authority to request and use governing and administrative resources, technological and support systems, and multidisciplinary clinical experts necessary to manage and deliver quality, cost effective patient care. Does this position require Patient Care? Yes Qualifications Culture of Excellence -See everyone as worthy of respect and attention.

• Design care and services for and with each patient.
• Recognize that patients see quality service as quality care.
• Make it a priority to assist patients, visitors and colleagues.
• Take advantage of learning and growth opportunities.
• Understand organizational goals and priorities.
• Compliance Responsibilities;
• Understands and adheres to North Shore Medical Centers’ (NSMC) compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and NSMC’s Policies.
• Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.

Job Specific Responsibilities -Clinical Practice

• Utilizes the standards of Patient Focused Model.
• Plans, implements and evaluates, and manages care for all patients.
• with consideration of age, developmental, socioeconomic, psychological, physical, spiritual and cultural factors.
• Practice reflects knowledge of current nursing literature and resources, demonstrates ongoing learning in appropriate science, such as: contemporary medical, pharmacologic, pathophysiology to care for specific patient types.
• Maintains competency in nursing practice and clinical skills and makes annual plan for professional development.
• Completes mandatory educational requirements.
• Assess, diagnoses, plans, implements and evaluates care for assigned patients that is consistent with the medical plan and is responsive to the patient's changing needs.
• Delegates appropriate nursing activities to unlicensed personnel based on: the stability of the patient; the training an capability of the unlicensed person to whom the nursing task is delegated; nature of the nursing task being delegated; and the proximity and availability of the nurse to the unlicensed person when performing the activity.
• Collects and analyzes patient information.
• Collaborates with patient, family, physicians and health care team members to: expedite and coordinate the delivery of services and insure efficient use of resources.
• Collaborates with the physician regarding the patient's clinical status, medical and nursing treatment plans, progression toward outcomes and next level of care.
• Maintains continuity of care, delivery process and family/significant other communication to achieve optimal outcomes.
• Assess patient’s learning needs.
• Develops a teaching plan based upon assessment.
• Educates patients and family members in disease processes, testing, medications, signs/symptoms, etc.
• Communicates understanding/progress to outcomes with other team & members.
• Assures timely initiation, completion, communication and documentation of nursing care, tests, treatment, teaching and discharge planning activities.
• Consults the Clinical Nurse Specialist and Health Care Coordinator for complex patient care management and discharge planning.
• Identifies barriers to implementing the plan of care or to achieving expected outcomes.
• Consults appropriate resources to report and/or resolve problems.
• Seeks out innovative opportunities to improve patient care.
• Exhibits fiscal accountability through cost effective use of time, material and other resources.

Safety and Infection Control -Follows hospital policy and procedures regarding patient and staff safety, maintains a safe environment. -Incorporates infection control standards in daily activities. Human Resources Policies -Adheres to standards established for attendance and is punctual.

• Adheres to dress code standard.
• Wears employee name badge.
• Adheres to Human Resources policies of Salem Hospital/NSMC.
• Supports and demonstrates the philosophy, goals, values and standards of the division and The North Shore Medical Center.
• Maintains the dignity and confidentiality of all patients while promoting autonomy and individuality.
• Demonstrates knowledge of and respect for diverse ethnic, spiritual, cultural and socioeconomic population (backgrounds).
• Engages in activities that promote mutual cooperation and supportive collegial relationships among nurses, and between nurses and other health care team members.
• Understands and integrates service excellence standards at all times.
• Serves as a role model.
• Recognizes these attributes in others and celebrates their achievements.
• Participates in implementation of the change process.
• Assumes responsibility for direction, supervision, and development of assigned personnel.
• Participates in hiring process and evaluating assigned personnel, or as requested.
• Maintains smooth functioning of a department through effective priority setting, decision-making, problem solving and organization of resources.
• Identifies problems with systems or processes; recommends or participates in designing strategies that will improve the quality and utilization of Medical Center resources.
• Conducts and participates in multidisciplinary team conferences and educational offerings.
• Demonstrates and applies assertiveness skills and techniques.
• Participates in orientation of new employees and serves as a preceptor and mentor for team members.
• Participates in and assists in the identification of performance improvement activities.
• Assures practice meets external regulatory agencies’ requirements.
• Assists in identifying areas for improvement and develops plan for compliance.
• Supervises unlicensed assistive personnel and support staff as assigned to achieve patient outcomes on a daily basis and consistent with department plans.

Supervisory/Managerial Responsibilities (Include number and type of FTEs).

• Assumes responsibility for direction, supervision, and development of assigned personnel.
• Participates in hiring process and evaluating assigned personnel, or as requested.
• Maintains smooth functioning of a department through effective priority setting, decision-making, problem solving and organization of resources.
• Identifies problems with systems or processes; recommends or participates in designing strategies that will improve the quality and utilization of Medical Center resources.
• Conducts and participates in multidisciplinary team conferences and educational offerings.
• Demonstrates and applies assertiveness skills and techniques.
• Participates in orientation of new employees and serves as a preceptor and mentor for team members.
• Participates in and assists in the identification of performance improvement activities.
• Assures practice meets external regulatory agencies’ requirements.
• Assists in identifying areas for improvement and develops plan for compliance.-Supervises unlicensed assistive personnel and support staff as assigned to achieve patient outcomes on a daily basis and consistent with department plans.

Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 81 Highland Avenue Scheduled Weekly Hours 32 Employee Type Regular Work Shift Day (United States of America) Pay Range $39.27 - $94.69/Hourly Grade RN1450 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement: 3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr 3200 North Shore Medical Center, Inc.