Call Center Receptionist (Bilingual)

Job Title: Call Center Receptionist (Bilingual). Hours: 36 hours per week with occasional evening and/or Saturday hours. Reports to: Sr. Director of Programs and Center Coordinators. Resume to: View email address on click.appcast.io. Basic Duties Answer and screen incoming calls, schedule appointments or route calls appropriately, follow‑up with online appointment requests, confirm appointments and update schedule for both centers. Candidate Qualifications Is fluent in English (and Spanish). Ability to communicate clearly and concisely between languages and contrasting situations quickly. Remains calm and composed when handling a high volume of calls from clients and is able to route all other calls accordingly. Ability to create a connection with our clients over the phone with warmth and compassion. Provides a safe space for clients to be open & honest about their situation and prepares them to continue that relationship with other PACN staff & volunteers upon their arrival to the centers. Has a servant’s heart but can maintain firm boundaries between our clients’ needs and our ability to serve them. Is available and approachable to assist other staff members and/or volunteers. Recognizes the importance of the Call Center in setting the tone and pace of day-to-day operations, as well as supporting unity and consistency between both center locations. Is self‑motivated, trustworthy, dependable and responsible. Is open to constructive criticism with a desire to continuously learn and improve the overall client experience. Has patience during the learning process and transition period to new systems and/or procedures. Has a strong work ethic and time management skills. Be able to proactively identify, present and complete projects and tasks during any down time, utilize time throughout the day wisely and be proficient in multi‑tasking. Has knowledge or a strong desire to understand how the entire ministry operates together, our goals and our mission. #J-18808-Ljbffr PACN