Customer Service Representative

Overview

Now Hiring - Customer Service Representative

Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do:

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

What You Will Bring:

• 2+ years of customer service, call center, dispatching, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and accuracy when handling customer information
• Proficiency with computers, Microsoft Office, and CRM or scheduling software
• Ability to work independently and collaboratively as part of a team
• Professional appearance and positive, can-do attitude
• Experience with ServiceTitan, Nexstar, or similar home service software is a plus
• Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Benefits:

Health Coverage:

• Employer-paid medical, dental, and vision plan options

Insurance:

• Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts:

• FSA and HSA contribution options

Retirement:

• 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• Ongoing training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.