Customer Service Representative

Job Title: People Experience Representative I Department: People & Culture / HR Service Center Job Summary The People Experience Representative I serves as the first point of contact for HR-related inquiries. This role provides timely, accurate, and professional support to teammates and leaders, ensuring a positive service experience. The representative resolves routine concerns at first contact and escalates complex issues as needed, while handling transactional tasks that support efficient case resolution. Key Responsibilities Deliver exceptional customer service with a patient, solutions-focused approach. Respond to HR inquiries via phone, email, and web platforms. Utilize HR policies, procedures, ERP systems, and knowledge tools to provide accurate guidance. Resolve routine issues independently and elevate complex cases appropriately. Document all interactions in the case management system within defined SLAs. Maintain service level agreement (SLA) performance and quality standards. Provide clear explanations of HR processes and policies. Partner with People Operations, COEs, and HRIS teams to ensure timely resolution. Identify root causes of issues and recommend process improvements. Maintain high teammate satisfaction and service quality scores. Education Bachelor’s Degree in Human Resources, Business, or related field (or equivalent experience). Experience 1+ year of HR experience or 5+ years of customer service experience. Strong customer service orientation with active listening skills. Ability to resolve issues efficiently and elevate when necessary. Knowledge of HR functions and service center operations. Detail-oriented and able to work in a fast-paced environment. Strong communication and stakeholder engagement skills. Ability to meet performance metrics and quality standards. Working Conditions Primarily office-based environment. Some travel required; exposure to typical travel-related conditions. #J-18808-Ljbffr