Customer Service Representative
One Way Safety
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
About One Way Safety
One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries.
The Role
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure a high-quality customer experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Key Responsibilities
Process customer quotes and sales orders accurately within 2 hours of receipt.
Contact vendors regarding pricing, product availability, and purchase order status.
Respond to high-volume customer phone calls and emails promptly, professionally, and courteously.
Collaborate cross-functionally with Sales, Purchasing, Warehouse, and other departments to ensure timely order fulfillment and exceptional customer service.
Review backorder reports, provide order status updates to customers, and identify alternative products when needed.
Maintain accurate product information, including pricing, part numbers, and system updates.
Qualifications
Associate's or Bachelor's degree preferred.
3-5 years of customer service experience in an office environment.
Strong proficiency with CRM systems and standard business software.
Excellent phone, verbal, and written communication skills.
Ability to work effectively under pressure in a fast-paced environment.
Vacancy posted 8 hours ago
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