Mortgage Loan Servicing Specialist (Pulte Mortgage)

Servicing Specialist

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we're more than a lenderwe're a team driven by purpose. Since 1972, we've helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is 100% in office in Denver, CO.

JOB SUMMARY Servicing Specialist shall be knowledgeable and capable of performing a variety of regular and special functions with diplomacy, professionalism, and minimal supervision, including but not limited to those duties listed below. Is responsible for assigned loan servicing administration duties related to accurately applying all payments, reversals, closing interest/escrow, and updating the servicing system with loan data as applicable, coordinating Loan Sale activities, reconciling custodian fees, bank accounts, investor reporting, and other loan servicing assigned duties in accordance with all applicable timelines and policies/procedures. Individuals must be detail oriented with problem solving and disciplined follow-through skills. Requires ability to organize and effectively perform all tasks with high degree of accuracy and minimal supervision. PRIMARY RESPONSIBILITIES

• Customer Interactions: Respond to customer calls, emails and written correspondence in a courteous and professional manner within the specified timeframes and in accordance with Pulte privacy policies and federal/state/investor guidelines.

• Escrows: Potential to assist in escrow related research and disbursements (i.e, hazard insurance, taxes, MIP/PMI, etc.), Process disbursements for monthly MIP/PMI premiums and/or tax installments.

• Hazard/Flood Insurance: Process insurance mail; disburse premiums, forward insurance items to Purchaser as applicable. Research cancellations/non-renewals; take appropriate action and follow-up until resolved, natural disaster monitoring

• Loss Drafts: Review claim; process claim check, setup tracking in servicing system; process disbursements; obtain inspection or lien waiver as needed.

• Credit Bureau Disputes: Research and accurately update/submit credit dispute data via eOscar and update servicing system and tracking report.

• Exceptions & Daily Reports: Review reports, research exceptions, complete required tasks to resolve issues related to flood, FHA, non-escrow loans.

• Payment Changes, & Analysis: Research payment changes requests and VPPE issues, communicate with customer and make applicable changes. Perform trial/final escrow analysis as required, research overages/shortages and material payment changes and communicate issues to management.

• Completion Escrows: Potential to assist in the setup, monitoring, closing out and reporting of completion escrow items.

• Exams and Audit Respond to State/Internal Audits and Exams. Identify, investigate, and report compliance issues, irregularities, and violations.

• Cashiering: Accurately performs all tasks related to the application of payments, including processing payments and payoffs, return or forward unapplied funds to the applicable party, process payment reversals, and closing interest/escrow transactions within the same day of receipt in accordance with policies/procedures and daily timelines. Daily activity must be balanced on the reconciliation form and the prior day's activity reconciled against system generated reports. Print daily escrow disbursement checks. Complete post-payoff processes.

• Investor Reporting: Perform oversight of third-party company that is performing investor reporting and bank reconciliations to ensure all process are completed timely in accordance with all applicable guidelines (i.e., investor, Pulte, etc.) and address/remedy any issues or exceptions that are identified.

• Loan Fundings: Fund loans, complete funding reconciliation; generate borrower Goodbye letters & Final Escrow Analysis Disclosures letters; service release loans from system; reconcile funding discrepancies.

• MERS Administration: Perform daily/monthly tasks related to data comparison; reconcile, research, and resolve rejects or discrepancies.

• Custodian Fees: Reconcile monthly invoices and complete applicable journal entries.

• Collateral Reconciliation: Review Portfolio loan collateral maintained in-house monthly to ensure that all documents are held.

• Loan Sales tasks: Complete assigned sale/transfer functions including, but not limited to submit investor transfer forms/fees, obtain approval, prompt trial/final conversion data transmissions, coordinate collateral delivery, generate borrower GB & FEAD letters, service releases loans from systems, remit interim service fees and escrow/suspense/buydown balances and review/reconcile pre/post transfer reporting per sale/transfer requirements/timelines.

Accurately complete other duties and/or back-up functions assigned within specified requirements and timeframes, including, but not limited to:

Relations: Maintain positive relationships with Purchasers, external business partners and all areas of PMLLC.

PMLLC & Regulatory Requirements: Successfully complete required training; comply with all PMLLC policies, applicable procedures, and regulatory guidelines.

SCOPE

• Internal & External Interaction: Yes

• Customer Contact: Yes

• Risk Level: Medium-High

• Accuracy & Deadline Requirements: Yes

• Physical Requirements: No

• Work Arrangement: In-Office (Hybrid Potential)

• Direct or Indirect Reports: No

• Lead or Senior Responsibility: No

• Decision Impact: Individual

• Budgetary Responsibility: No

REQUIRED EDUCATION

• High school graduate or equivalent

REQUIRED EXPERIENCE/SKILLS

• 2-3 Yrs Mortgage Experience required.

• Cashiering and/or accounting experience is a plus.

• Requires a solid knowledge base of Excel.

• Ability to learn & effectively use ICE-MSP Applications.

• Effective written/oral communication skills

• Customer service experience, including professional communication with customers via phone, email, and written correspondence.

• High attention to detail and organizational skills, with the ability to meet deadlines.

• Problem solving skills

SALARY RANGE: $26-$32 hourly depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations