Switchboard Operator

Job Description

Your experience matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

How you'll contribute

As a Switchboard Operator, you will excel in this role by:

• Prioritize and respond to multiple incoming calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Handle all incoming calls to the hospital, including in-house extensions and patient rooms, while providing clear and courteous assistance.
• Perform in-house paging, code alerts, overhead announcements, and dial-a-page system functions for emergency and routine communications.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to established protocols.
• Maintain and update switchboard records, including patient room assignments, admissions, discharges, and discharged patient information.
• Maintain accurate disaster procedure files, including employee contact information and emergency communication lists.
• Operate multiple communication systems (switchboard, radios, phones, paging systems, and computer applications) and maintain detailed call logs and records.

Schedule: Full-Time; Rotating

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development : Ongoing learning and career advancement opportunities.

What we're looking for

• High school diploma or equivalent required.
• Strong communication skills with the ability to interact professionally with patients, visitors, staff, and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.
• Strong multitasking abilities with the capacity to operate multiple communication systems simultaneously, including switchboards, phones, radios, and paging systems.
• Detail-oriented with strong organizational skills to maintain accurate logs, records, and documentation.
• One year of experience in telecommunications, switchboard operations, customer service, or general office work preferred.
• Proficiency with basic computer systems and data entry for paging, logs, and communication tracking preferred.
• Flexibility to work varied shifts, including nights, weekends, and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes, protocols, and paging procedures.

More about Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."