Customer service representative

Job Description

Job Description

We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships.

Responsibilities:

• Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.

• Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.

• Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.

• Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.

• Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.

• Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.

• Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.

• Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.

• Contribute to overall quality standards and provide additional administrative or customer support tasks as needed.

For immediate consideration please reach out ASAP to Eric Lebow View phone number on click.appcast.io

**This role is 100% in office M-F 8-5**

• At least 3 years of experience in customer service, inside sales support, call center operations, or a related administrative role.

• Strong data entry accuracy with the ability to manage orders, customer records, and supporting documentation efficiently.

• Experience with invoice processing and general clerical tasks within a fast-paced business environment.

• Demonstrated ability to resolve customer concerns professionally while maintaining a high level of service.

• Clear verbal and written communication skills for working with customers, sales teams, and internal departments.

• Ability to organize daily priorities, follow through on multiple requests, and maintain attention to detail.

• Comfortable identifying sales opportunities through customer conversations, account follow-up, and relationship building.

For immediate consideration please reach out ASAP to Eric Lebow View phone number on click.appcast.io

**This role is 100% in office M-F 8-5**