Customer Service Representative

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description About Teledyne FLIR Defense Join Teledyne FLIR Defense, where we’re dedicated to supporting critical missions with an exciting range of cutting‑edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search‑and‑rescue teams do their jobs better. We’re looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you’re mission‑driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities. Job Summary: We are seeking a proactive and highly organized Customer Service Representative (CSR) to support daily operations at our Somerset, KY Service Center. This role is essential for ensuring efficient customer communication, accurate service order handling, and overall coordination in a small, fast‑growing team environment. The position works closely with the Service Manager and supports overall operational execution. Key Responsibilities Customer & Service Coordination Act as the primary point of contact for customer inquiries related to service, repairs, and support cases. Coordinate service requests, ensuring clear communication between customers, technicians, and internal stakeholders. Provide timely updates on repair status, turnaround times, and shipment tracking. Order & Case Management Create and manage service orders, RMAs, and cases in SAP and/or service management systems (e.g., Jira). Ensure all customer data, asset information, and service details are accurately recorded. Monitor open cases and proactively follow up to ensure timely closure. Logistics & Administrative Support Coordinate with logistics for incoming and outgoing shipments, ensuring proper documentation and customer communication. Support quote preparation, invoicing coordination, and basic commercial follow‑up. Assist with reporting requirements related to service activities and customer agreements. Compliance & Cross‑functional Support Ensure all transactions and communication align with contractual obligations and internal procedures. Maintain proper documentation for audits, including government and commercial customers where applicable. Provide administrative and coordination support to the Service Manager. Support the operational team with tasks outside standard responsibilities when required to maintain workflow and progress. Contribute to continuous improvement initiatives as the Somerset site continues to grow. Qualifications Experience in customer service, service coordination, or administrative support, preferably in a technical or logistics environment. Familiarity with ERP systems (SAP preferred) and/or service management tools (e.g., Jira). Strong communication skills and structured, detail‑oriented approach. Ability to multitask and thrive in a small, hands‑on team environment. Proactive mindset with a focus on customer satisfaction and operational efficiency. Profile Team player who understands the dynamics of a small, growing operation. Flexible and adaptable, willing to take on ad hoc tasks and responsibilities as required. Service‑oriented with a hands‑on and solution‑driven mindset. Willingness to travel occasionally as required to support operations and training. Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws. #J-18808-Ljbffr