Hotel Front Office Manager

Front Office ManagerThe Hilton Fort Wayne at the Grand Wayne Convention Center, Northeastern Indiana's premier full-service hotel and convention facility, is seeking a Front Office Manager to lead its front desk and bell/transportation departments with energy, integrity, and a passion for top-tier service. As a full-service Hilton property, we are committed to delivering exceptional hospitality at every touchpoint. We are looking for a results-driven, guest-focused leader who thrives on the front lines. While this is a management position that involves administrative responsibilities such as payroll, scheduling, and team performance oversight, the successful candidate is expected to spend at least 80% of their time actively engaged with their team and our guests. This is a hands-on leadership role, ideal for someone who leads by example and has a genuine enthusiasm for providing exceptional service.Responsibilities:Provide day-to-day leadership for front desk and bell/transportation operationsEnsure consistent delivery of Hilton brand service standardsRecruit, hire, train, coach, and develop front office staffOversee scheduling, payroll, and staffing levels to ensure operational efficiencyMonitor guest satisfaction and resolve issues promptlyMaintain financial controls, assist with departmental budgeting, and take ownership of the gift shopPartner with other hotel departments to ensure seamless guest experiencesEnsure compliance with all company policies, Hilton brand standards, and applicable lawsQualifications:Proven success in a front office or guest services leadership role; Hilton experience preferredStrong familiarity with Hilton systems (PEP) is a plusCollege degree in Hospitality or Business Management preferred; equivalent work experience will be consideredExcellent communication, leadership, and organizational skillsAble to handle competing priorities in a fast-paced, high-guest-contact environmentDemonstrated ability to lead by example, mentor staff, and create a culture of service excellenceFlexible schedule is a must, this position may be required to work any shift, including early mornings, evenings, overnights, weekends, and holidays as needed. Weekend availability is expected; while time off requests are considered, this role typically includes two days off during the week.Salary: $50,000.00 - $60,000.00 per yearBenefits:Health insuranceDental InsuranceVision InsurancePaid time offEmployee discountFood and Beverage discount on propertyWork Location: In person