Lead Triage Nurse

Lead Triage Nurse

MFM Health is seeking a full-time, experienced, patient-centered Lead Triage Nurse to provide clinical leadership and operational support for our Triage Nurse team. This position includes rotating coverage among our Middleton, Danvers, and Manchester-by-the-Sea locations, offering the opportunity to collaborate with providers and staff across multiple practice sites. Working closely with the Manager of Clinical Support & Care Continuity Operations, the Lead Triage Nurse helps coordinate the day-to-day activities of the department, ensuring efficient operations, adherence to clinical standards, and the delivery of safe, timely, and patient-centered care. The ideal candidate is a strong communicator, organized leader, and trusted clinical resource who thrives in a fast-paced environment while fostering teamwork, accountability, and continuous improvement. As the clinical lead for the department, this individual serves as a key resource for nursing staff, collaborates across departments to enhance care delivery, and leads by example in supporting a culture of excellence and service.

What We Offer

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities

1. Operational Leadership & Workflow Coordination

• Support the Manager of Clinical Support & Care Continuity Operations in the daily oversight of the Nursing and Triage department.
• Coordinate daily triage operations to ensure timely and efficient patient care.
• Monitor department workflow throughout the day and adjust assignments based on staffing levels, patient volume, and operational needs.
• Identify workflow challenges and recommend process improvements.
• Assist in implementing departmental initiatives and operational goals.

2. Scheduling & Staffing Support

• Assist with maintaining appropriate daily staffing coverage.
• Coordinate triage assignments and adjust schedule as necessary due to staffing changes, call-outs, or fluctuating patient volume.
• Support adherence to departmental scheduling, attendance, and PTO policies.
• Communicate staffing concerns promptly to the Manager of Clinical Support & Care Continuity Operations.

3. Triage Operations

• Coordinate weekly and daily triage assignments to ensure equitable workload distribution.
• Monitor triage performance to ensure calls, patient messages, and clinical tasks are managed efficiently and in accordance with departmental standards.
• Ensure appropriate triage coverage across all clinical teams.
• Reinforce established triage workflows and escalate ongoing operational concerns when appropriate.

4. Nurse Visit Coordination & Clinical Quality

• Monitor nurse visit workflows to ensure consistency with organizational standards.
• Review and approve nurse visits for accuracy, completeness, and appropriate documentation.
• Assist in developing and improving standardized nurse visit protocols.
• Promote consistent, evidence-based nursing practices throughout the department.

5. Vaccine Program Coordination

• Maintain comprehensive vaccine reference resources for nursing staff.
• Ensure vaccine administration guidelines remain current and consistent with CDC, ACIP, state and organizational recommendations.
• Maintain guidance regarding:
  • Vaccine schedules
  • Age indications
  • Administration intervals
  • Needle selection (length and gauge)
  • Frequency and spacing requirements
• Serve as a clinical resource for vaccine-related questions and updates.

6. Leadership & Staff Support

• Serve as the primary point of contact for day-to-day clinical questions and workflow concerns.
• Provide guidance, coaching, and mentoring to nursing and triage staff.
• Support onboarding and ongoing training of new nursing team members.
• Assist the Manager of Clinical Support & Care Continuity Operations with leadership responsibilities during absences or as delegated.
• Promote professionalism, accountability, teamwork, and respectful communication.

7. Interdepartmental Collaboration

• Collaborate with providers, clinical leadership, and department leaders to ensure coordinated patient care.
• Promote effective communication between departments.
• Assist in resolving workflow concerns that impact patient care or operational efficiency.
• Support organization-wide initiatives designed to improve clinical operations and patient experience.

8. Behavioral Accountability & Team Culture

• Foster a culture of professionalism, accountability, respect, and teamwork.
• Address minor workflow or behavioral concerns through coaching and real-time feedback.
• Escalate significant performance or conduct concerns to the Manager of Clinical Support & Care Continuity Operations.
• Encourage positive collaboration among nursing staff and across departments.

9. Policy Compliance & Continuous Improvement

• Ensure compliance with organizational policies, nursing standards, and regulatory requirements.
• Assist in reviewing, updating, and implementing nursing and triage policies and procedures.
• Monitor adherence to established workflows and quality standards.
• Recommend improvements that enhance efficiency, patient safety, and quality of care.

Qualifications

• Current Massachusetts RN license in good standing.
• Minimum 3-5 years of nursing experience, preferably in primary care, ambulatory care, or telephone triage.
• Previous leadership charge nurse, preceptor, or lead nurse experience preferred.
• Strong knowledge of clinical triage, vaccine administration, and ambulatory nursing workflows.
• Excellent organizational, critical thinking, and problem-solving skills.
• Strong interpersonal, coaching, and communication abilities.
• Ability to effectively prioritize multiple responsibilities in a fast-paced clinical environment.
• Proficiency with electronic medical records (EMR) systems and Microsoft Office applications.

Pay Range: $44 - $55 per hour; commensurate with experience

About MFM Health:

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!