Client Service Leader (Captives)

We are seeking a talented individual to join our Captives team at Marsh as a Client Service Leader . This role can be based in any US office location. Marsh Captive Solutions is transforming our workplace into a vibrant environment focused on transparency, empowerment, and professional growth. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting‑edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction. Join us in building a workplace that champions your well‑being and career advancement. The Client Service Leader will play a critical role in supporting and delivering Leadership’s vision and strategy for best‑in‑class client service. This position will serve as a key advisor to clients; providing direct leadership, guidance, and support to client teams. Responsibilities Lead and inspire a service‑focused team, promoting engagement, accountability, and professional development. Provide clients with strategic advice and innovative solutions to industry challenges. Negotiate fees and manage service/management agreement discussions to achieve mutually beneficial outcomes. Proactively manage client relationships to ensure satisfaction, retention, and strong ongoing partnerships. Oversee preparation of financial statements, audits, actuarial evaluations, and regulatory compliance. Coordinate timely, accurate responses to client inquiries and requests, maintaining clear and trusted communication. Drive operational efficiency by streamlining processes, optimizing resource allocation, and leveraging technology and support centers. Implement best practices and foster a positive, inclusive work environment that motivates colleagues and enhances client service. Qualifications Extensive, proven experience in captive management or similar roles, with strong analytical and critical thinking skills. Demonstrated ability to lead teams and manage projects, guiding colleagues to deliver results. Solid expertise in insurance accounting and financial statement analysis, able to interpret and explain findings. Client‑ and board‑facing communicator with a strong work ethic and emphasis on responsiveness. Preferred Qualifications Hold an internationally recognized professional accounting designation (CPA, CA, ACCA, ACA) and demonstrate a strong commitment to continuous learning. Prior captive management experience with deep knowledge of regulations, guidelines, and captive policy structures, plus the technical ability to discuss regulatory requirements with clients. Proven ability to train and mentor Client Service Accountants and Client Service Managers, fostering empowerment and professional growth. Benefits Competitive base salary range: $85,300 to $181,800. Performance‑based incentives may be available. Health and welfare benefits, tuition assistance, 401(K) savings and other retirement programs, and employee assistance programs. Professional development opportunities, interesting work, and supportive leaders. Vibrant and inclusive culture with impact on colleagues, clients, and communities. Hybrid work flexibility; at least three days per week onsite at a local office. Marsh is committed to embracing a diverse, inclusive and flexible work environment and to providing reasonable accommodation for applicants. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. For more information about Marsh Risk, visit marsh.com. #J-18808-Ljbffr Marsh Risk