PROGRAM SPECIALIST

JOB ANNOUNCEMENT PROGRAM SPECIALIST CHICAGO DEPARTMENT OF AVIATION Customer Experience Section # of positions: 2 (Additional vacancies possible pending budget approval) Starting Salary: $69,684; Grade: BX-15 Applications for this position will be accepted until 11:59 pm CDT on Friday, July 10, 2026. Support the Deputy Commissioner and Assistant Commissioner in the day‑to‑day responsibilities of the Customer Experience Team. ESSENTIAL DUTIES Manage contractors to provide best‑in‑class customer service to travelers at the airports' information desks. Check on the information desks to ensure all current information is displayed. Coordinate and manage surveys to improve the passenger experience across both airports. Create reports and metrics to support operations within the Department. Oversee line‑level managerial staff to complete various customer service projects. Assist with managing customer correspondence inbox, averaging 5,000 pieces of communication annually. Implement airport training programs for the division. Manage the financial management system for the division. Procure expenses, manage the section's budget, update on yearly spend. Other duties as they relate to Customer Experience Section. Additional duties may be required for this position. LOCATION AND SCHEDULE 1000 West O'hare, Terminal 3 Days: Monday - Friday Hours: 8:30 am - 4:30 pm This position is in the Career Service. MINIMUM QUALIFICATIONS Seven (7) years of program administration work experience, OR Graduation from an accredited college with an Associate's degree in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS five (5) years of program administration work experience, OR Graduation from an accredited college or university with a Bachelor's degree in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS three (3) years of program administration work experience, OR Graduation from an accredited college or university with a Master's degree or higher in Public or Business Administration, Social Sciences, Planning or a directly related field, PLUS two (2) years of program administration work experience Disclaimer – "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program. NOTE: You must provide your transcripts or degree at time of processing. SELECTION REQUIREMENTS This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected. APPLICATION EVALUATION Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago. COMMITMENT TO DIVERSITY To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. POSSIBLE LINKS TO BENEFITS AND COMPENSATION For Information on our employees' benefits please visit our benefits website at: For Information on our salary and title structure visit our classifications website at: POLITICAL SPONSORSHIP All references to political sponsorship or recommendation must be omitted from all application materials submitted for city employment. EQUAL EMPLOYMENT OPPORTUNITY The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer. City of Chicago Brandon Johnson, Mayor #J-18808-Ljbffr