Implementation Specialist

Implementation SpecialistYou'll be the hands-on builder who turns complex workflow blueprints into a fully configured, battle-tested reality for our clients. Getting a customer live on MasterMind requires turning strategic implementation plans into precise technical setups, accurate data moves, and seamless user experiences.As our Implementation Specialist, you'll be a key execution engine behind that process. Working closely with Implementation Leads and Managers, you'll get under the hood of our TMS to handle hands-on system configuration, guide initial data migration, and execute rigorous validation testing. This is an entry point into Mastery designed for someone who is detail-oriented and eager to build technical depth, master logistics technology, and directly impact how our clients operate day to day.What You'll OwnSystem Configuration & Data SetupPower the data moveTranslate client needsValidation & Quality AssuranceSquash defectsProtect qualityProduct Mastery & Continuous LearningStay ahead of updatesDrive efficiencyCross-Functional CollaborationBring clarityWhat You BringExperienceEarly-career professional looking to build a foundation in software implementation and SaaS technology.Background, coursework, practical experience in Business, Supply Chain, Information Systems, or a related field.Demonstrated ability to manage detail-heavy execution tasks and organize competing priorities effectively.Skills & ApproachUncompromising attention to detailGrowth mindset & curiosityStrong communication skillsLogistics & SaaS instinctHow You'll Know You're SucceedingConfigurations land right the first timeTesting cycles run smoothYou become a platform authorityProject timelines stay protectedAbout MasteryMost TMS platforms are tolerated. We've proven a better way — one platform built for every facet of transportation: shippers, carriers, private fleets, and brokers, all under one roof. Built to be loved. We're still the only ones who mean that.Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems — one for dedicated fleet, another for brokerage, another for LTL, another for intermodal — none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control — finally in one place.The timing matters. Global supply chains are under pressure like never before, and the transportation industry is at the center of it. We're building the platform that helps this industry move faster, smarter, and more efficiently — tackling everything from AI-powered data ingestion to intelligent automation.We are a masterful mosaic of specialists, builders, and genuinely good people. Different backgrounds, different talents, one shared obsession: creating something the industry has never had. We believe in diversity of thought, deep respect for each other, and the relentless pursuit of getting it right. We're small enough that every person makes a real impact — technically and culturally — and deliberate enough that we only add people who make the whole better.If you're passionate about humanizing a complex industry, building for scale, and touching every corner of the global economy — welcome home. Let's build a masterpiece.Benefits — Because You Should Love Where You Work and How You're Taken Care OfWe don't do "bare minimum" here — not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.Medical, Dental & VisionComprehensive health coverage so you can focus on the work, not the what-ifs.Life & AD&D InsuranceCompany-paid life insurance at 1× your salary, plus AD&D and additional voluntary coverage options.Legal & Employee AssistanceLegal assistance and employee support programs — for life's messier moments, big and small.401(k) with 4% MatchWe invest in the platform and in your future. Save for retirement with a competitive company match.Flexible PTOManage your life and your schedule. We trust you to do great work and take the time you need to recharge.Giving Back — St. Jude Children's Research HospitalOur philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive.Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.