Implementation Consultant

Revenue Cycle Management Implementation Consultant

The Revenue Cycle Management (RCM) Implementation Consultant will become a Revenue Cycle Management focused Subject Matter Expert for the Senior Living and Long Term Care customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

Responsibilities

• Deliver high value consulting services that drive RCM transformation via successful adoption of MatrixCare products and services for its Senior Living and Long Term Care customers.
• Deliver best practice training to customer team though deep understanding of the MatrixCare RCM performance and reporting tools.
• Managing customer feedback loop to account management, product management teams in effort to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.
• Serves as RCM Consultant/Subject Matter Expert to e-learning content team and key presenter for monthly, web-based customer trainings.
• Provide status updates to management using standard reporting tools
• Ability to utilize analytics tools to drive customer success.

Qualifications and Experience

• Prior experience with Senior Living and Long Term Care industry
• Ability to become a MatrixCare Subject Matter Expert
• Basic understanding of Organizational Change Management principles
• Attention to detail, professional presentation skills and ability to work with complex projects
• Strong attention to detail, proactive problem-solving skills, professional presentation abilities, and demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment
• Bachelor's degree; preferably in HealthCare Administration, Business Management, Finance or Accounting
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams
• Experience implementing/training software users in a highly diversified environment
• Ability to travel up to 75%