Director of Operations

About the Job

We are looking for a talented Director of Operations to run multiple concepts in multiple states including Nebraska, Iowa, Missouri, Kansas and South Dakota.

How You'll Make an Impact:

As the Director of Operations, you'll lead a region of 30+ restaurants and the people who bring our mission to life every day. You'll guide and develop a talented team of District Managers and General Managers, ensuring our operations deliver exceptional guest experiences, consistent results, and a culture our teams are proud to be part of.

You'll balance strategy with execution-driving operational performance, optimizing financial outcomes, and fostering growth for both people and the business. You'll model our values, create clarity for your teams, and build an environment where people feel connected, supported, and inspired to do their best work.

Key Responsibilities for Director of Operations:

Leadership & Team Development:

• Lead, coach, and mentor District Managers and General Managers to drive engagement, accountability, and operational excellence.
• Build and sustain a culture of trust, inclusion, and high performance that aligns with the companies core values.
• Partner with People + Culture and Operations leadership to recruit, develop, and retain top talent at all levels of restaurant management.
• Create and execute ongoing learning and development strategies to strengthen leadership capabilities across the organization

Operational Excellence:

• Oversee all aspects of restaurant operations, ensuring consistent execution of company standards, food quality, and guest experience.
• Develop, implement, and refine systems and processes that enhance efficiency, consistency, and scalability.
• Maintain compliance with all food safety, labor, and operational regulations.
• Partner with cross-functional teams (Marketing, Training and Finance) to drive initiatives that elevate the guest experience and support business growth.

Financial & Business Performance:

• Manage restaurant-level P&L performance to achieve or exceed sales, profitability, and cost control targets.
• Analyze key performance metrics to identify trends, opportunities, and solutions that drive sustainable business results.
• Collaborate with the Finance team to plan, forecast, and execute annual budgets.
• Monitor and adjust operating strategies to meet changing business conditions and priorities.

Culture & People Experience:

• Champion a people-first culture that celebrates diversity, teamwork, and professional growth.
• Model and reinforce company mission, values, and leadership behaviors at all levels of the organization.
• Ensure a safe, inclusive, and supportive workplace where employees feel valued, respected, and empowered to perform their best.
• Promote open communication, active feedback, and recognition across all teams.

Who We Are Looking For:

• Experienced Regional Leader: 8+ years of progressive, multi-unit restaurant leadership experience across multiple states or markets. A minimum of 3 years of leading fast casual restaurants.
• Business-Savvy Operator: Proven track record of managing complex P&Ls, achieving financial targets, and driving operational results.
• People-Centered: Passionate about developing others, creating strong teams, and fostering a positive and inclusive workplace culture.
• Strategic Thinker : Skilled in balancing long-term vision with short-term execution; adept at leading through growth and change.
• Excellent Communicator: Strong interpersonal, written, and verbal communication skills with the ability to influence and inspire others.
• Analytical & Organized: Strong project management and problem-solving skills with the ability to make data-driven decisions.
• Adaptable & Driven: Thrives in a fast-paced, evolving environment; flexible to meet the needs of a dynamic business.
• Educated & Equipped: Bachelor's degree or higher; proficient in Microsoft Office Suite, Google Workspace, and restaurant management systems.
• Committed & Reliable: Willingness to work varied hours (including nights, weekends, and holidays) and travel as needed.

Benefits for Director of Operations:

• Competitive Pay.
• Quarterly Bonus.
• Medical, Dental, Vision.
• Paid Time Off.
• Matching 40k.
• Life Insurance, Short Term and Long-Term Disability.
• Company Car.
• Growth!