Phlebotomy Supervisor

Phlebotomy SupervisorGarden City (Boise), IdahoExpress Lab is seeking an experienced Phlebotomy Supervisor to lead our Garden City laboratory team.If you're an experienced phlebotomist who enjoys mentoring others, building great teams, and delivering exceptional patient experiences, we'd love to meet you. This is an outstanding opportunity to lead a busy outpatient laboratory while helping ensure excellent patient care, operational efficiency, and outstanding customer service.Compensation & BenefitsCompetitive pay based on education and experienceMedical, dental, and vision insurance401(k) retirement planPaid time off (PTO)Stable, locally owned healthcare organizationLeadership development opportunitiesAbout Express LabFounded in 2000 by endocrinologist Dr. John E. Liljenquist, Express Lab has grown into one of Idaho's leading independent clinical laboratories. Locally owned and operated, we provide comprehensive laboratory testing services to patients, healthcare providers, employers, and wellness organizations throughout Southern Idaho.Known for exceptional customer service, highly skilled staff, and rapid turnaround times, Express Lab operates locations in Idaho Falls, Meridian, Nampa, Garden City, Rexburg, and Pocatello. Our continued growth is driven by a commitment to quality, innovation, and patient-centered care.Position SummaryAs the Phlebotomy Supervisor, you will oversee the daily operations of our Garden City patient service center. You will lead a team of phlebotomists, laboratory processors, and reception staff while ensuring every patient receives exceptional service and every specimen is collected, processed, and transported accurately and efficiently.This is a hands-on leadership position. In addition to supervising staff, you'll actively participate in patient care, specimen collection, and daily laboratory operations while fostering a positive, high-performing team culture.Essential ResponsibilitiesSupervise the daily activities of phlebotomists, laboratory processors, and reception staffLead, coach, mentor, and develop team members to achieve exceptional performanceCoordinate daily staffing and workflow to ensure efficient patient servicePerform venipuncture and specimen collection as neededEnsure specimens are properly collected, labeled, processed, stored, and transportedMonitor quality standards and maintain compliance with laboratory policies and regulatory requirementsTrain and onboard new employees and provide ongoing competency assessmentsConduct employee performance evaluations and provide regular coaching and feedbackResolve patient concerns and provide outstanding customer serviceCollaborate with laboratory leadership to improve workflow, productivity, and patient satisfactionMaintain inventory of laboratory and phlebotomy suppliesEnsure laboratory equipment and work areas are clean, organized, and operating properlyAssist with scheduling, coverage, and other operational responsibilities as neededTravel occasionally to support other Treasure Valley Express Lab locationsQualificationsRequired:High school diploma or equivalentMinimum of three years of phlebotomy experienceDemonstrated leadership or supervisory experienceExcellent venipuncture and specimen collection skillsStrong communication, organizational, and customer service abilitiesAbility to effectively prioritize multiple responsibilities in a fast-paced environmentWorking knowledge of laboratory specimen handling and processing proceduresPreferred:Certified Phlebotomy Technician (CPT), PBT (ASCP), or equivalent certificationExperience supervising phlebotomy, laboratory processing, or patient service center staffExperience with laboratory information systems and electronic medical recordsAssociate's or bachelor's degree in a healthcare-related fieldWhy Join Express Lab?At Express Lab, we believe exceptional patient care begins with exceptional people. As our Phlebotomy Supervisor, you'll play a key leadership role in creating an outstanding experience for every patient while helping your team succeed professionally.You'll enjoy the stability of a growing independent healthcare organization, the opportunity to make meaningful improvements, and the satisfaction of leading a team dedicated to excellence.Ready to Join Our Team?If you're an experienced phlebotomy professional ready to take the next step in your leadership career, we'd love to hear from you.Apply today through our quick, mobile-friendly application process and become part of a team committed to delivering exceptional laboratory services throughout Idaho.