Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL Job ID: 10439512 | Amazon.com Services LLC Overview At Amazon, our mission is to be Earth’s most customer‑centric company. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real‑time, hands‑on support at our delivery stations, ensuring customers receive their packages on time and connecting them with experts for accurate information. Key Responsibilities Communicating with customers directly in person, via phone, and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Understanding and responding appropriately to customer issues Composing grammatically correct, concise, and accurate written responses Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible full‑time schedule (40+ hours per week) Carrying, lifting, pushing, pulling up to 49 pounds Frequently pushing, pulling, squatting, bending, and reaching Standing and walking during shifts lasting up to 12 hours Working in environments where noise and temperature conditions vary; hearing protection will be provided A Day in the Life You’ll be based at one of our last‑mile delivery warehouses. While orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners, and customers, offering guidance. When a customer needs to reschedule a delivery, you’ll inform the partner. When you notice a delivery issue, you’ll resolve it immediately so customers have a great experience without contacting Amazon. About the Team Our Customer Service team is inclusive and empowers its people to focus on customer happiness. We aim to reduce customer effort, support self‑service channels, and grow opportunities in process improvement, data analysis, and customer retention. Basic Qualifications Relevant experience and skills required for this role (not explicitly listed in the original; keep this heading blank if no specifics are presented). Preferred Qualifications Bachelor’s degree or equivalent Experience understanding performance metrics and developing them to measure progress against KPIs Experience with written and verbal communication and presentation Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Benefits and Compensation Starting pay ranges from $18.00 to $25.00 USD hourly, depending on experience, qualifications, and location. Amazon offers employee assistance, mental health support, medical advice line, 401(k) matching, and more. Equal Employment Opportunity Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application or hiring process, please visit for more information. #J-18808-Ljbffr