Client Delivery Manager - P&C Industry - HYBRID

Client Delivery Manager - P&C Industry - HYBRID

NTT DATA Services is seeking a Client Delivery Manager - P&C Industry - HYBRID to join our team in Philadelphia, Pennsylvania (US-PA), United States (US). Day to day responsibilities include leading a team of practice delivery executives and driving overall account governance, client satisfaction, delivery excellence, and margin growth for a multi-geo, multi-towered enterprise account. Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities. Excel at client management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage. Work collaboratively with client executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability. Negotiate contracts that are executable and able to deliver SLAs and 'as sold' financial performance. Successfully deliver P&L for a large insurance account inclusive of revenue, cost, margin, and cost containment goals. Ensure accurate and timely revenue/cost/margin forecasts for the account. Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio. Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc. Hire, coach, and develop talent to achieve growth, profit, NPS, and contractual performance goals. Manage sales enablement – ensure tight integration with delivery teams for delivery led sales initiatives. Responsible for sales support and deal accuracy within insurance partner with BU and vertical service tower leaders to enhance customer satisfaction, delivery quality, and overall portfolio health and growth. Be recognized as a proactive, influential, and strategic delivery leader by the client and within NTT DATA. Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

Minimum requirements include 10 years in a delivery management role managing multi-practice accounts, 10 years of experience with application development, maintenance operations, global delivery, 5+ years of experience with C Suite level interaction, 5+ years of experience with implementing transformation, automation, AI, and 5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek. This position requires someone to be onsite 3 - 4 days a week.