Patient Services Coordinator

Patient Services Coordinator

UT MD Anderson has the nation's largest cancer clinical trials program enrolling patients in Texas and beyond through our Cancer Network® partners across the country. UT MD Anderson is devoted to the needs and protection of all those participating in or conducting clinical research while maintaining high ethical standards and compliance with all regulatory policies. The Division of Clinical Research provides infrastructure support for all aspects of clinical research.

The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.

The ideal Patient Services candidate demonstrates exceptional attention to detail, reliability, and the ability to thrive in a fast-paced healthcare environment. Candidates should have experience managing high patient volumes and busy reception areas, along with proficiency in patient scheduling systems. Strong organizational skills, the ability to effectively prioritize multiple tasks, and a commitment to delivering outstanding patient service are essential for success in this role.

Minimum $19.23/hour – Midpoint $24.04/hour – Maximum $28.85/hour Work Location: Texas Medical Center The typical work schedule is Onsite 9:30am-6:00pm.

UT MD Anderson offers the opportunity to contribute directly to clinical research operations that support innovative cancer treatments and patient care. This role provides meaningful interaction with patients and multidisciplinary teams while offering professional growth opportunities within a nationally recognized healthcare and research environment. Employees benefit from strong institutional support, comprehensive benefits, and resources designed to promote career development and overall well-being.

Responsibilities

• Patient Interaction
• Greet, orient, and answer questions from patients and visitors
• Provide consistent updates to patients regarding unit status
• Schedule patient visits, diagnostic tests, treatments, and procedures
• Assist in maintaining a safe environment for patients, co-workers, and visitors
• Distribute pagers to patients when the unit is full
• Communication With Patients & Multidisciplinary Team
• Notify physicians and research teams when orders are needed
• Manage scheduling requests in a timely and efficient manner
• Communicate appointment details, scheduling information, preparation instructions, and changes to patients, families, physicians, research team members, and other centers
• Deliver information through in-person interactions, phone calls, mail, online applications, and secure messaging
• Notify research teams when patients do not arrive for appointments within four hours
• Provide consistent updates to the ORS System, Lab Tracker, and/or ARMADA
• Record Maintenance
• Prepare and maintain appointment templates electronically and/or manually as directed
• Prepare and maintain patient records electronically and/or manually as directed
• Submit CTRC scanned nurse logs, DPA documentation, and sign-in forms to the appropriate folders
• Complete patient packs for next-day appointments
• Pull orders and provide patient labels as directed
• Maintain scheduling work queues and EKG logs
• Operational Support
• Maintain rounding logs and patient room/nurse assignment logs
• Ensure early bird forms and chemotherapy books are available in the lobby for patients
• Support clinic flow and operational efficiency across the unit
• Perform operational and clinical support activities as delegated by the charge nurse or center management team
• Function in multiple patient support capacities with flexibility and professionalism
• Other Duties
• Perform additional duties and special assignments as directed

EDUCATION

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

WORK EXPERIENCE

• Required: Three years Relevant work experience
• Preferred: Prior experience managing high patient volumes and busy reception areas, along with proficiency in patient scheduling systems
• Additional education may be substituted for required experience on a one-to-one basis.

OTHER REQUIREMENTS

• Required: Must pass pre-employment skills test as required and administered by Human Resources

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.