IT Desktop Service Specialist

Requisition Number: 513953Why North Memorial Health? At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women’s Choice Award Best Hospitals list.Benefits the North Way!As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.Health & Welfare Benefit Packages401k Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) PlansAdoption Reimbursement up to $3000 per childChild Care Discount Program with New Horizon 10% off weekly childcare tuitionEducation/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team membersCommitment to Diversity, Equity & InclusionAt North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.About this positionWe’re driven to deliver healthcare differently. You too? Then your IT career could be waiting at North Memorial Health. North is a place where you can do purposeful work, in an environment that’s big enough to allow for professional and personal growth, but small enough to see your dedicated work making positive change. Every team member makes their mark and that’s the way we like it. As a Desktop Service Specialist, you will work as a part of the End User Technology (EUT) team involved with providing advanced technical support and issue resolution to internal and external customers of all types and skill levels. You are an important onsite IT ambassador who directly connects IT services to valued customers. You will implement new and collaborative solutions while working closely with cross-functional teams across IT and the organization to maintain and manage desktop environments at North Memorial locations - all while providing an exceptional user experience. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced environment and is passionate about delivering high-quality IT solutions. If you're ready to make an impact (and secretly enjoy being the office hero), we’d love to have you on board!RequirementsEducation• Associate's degree, two-year technical certificate or 2+ years equivalent direct Technology Support experience, required• Bachelor's degree (or Higher) or related work experience, preferredExperience• 2 years' experience in Information Technology, required• 3 years' of experience in Desktop Support preferred • 2 years' experience within the Health Care related field, preferredKnowledge, Skills and Abilities• Mid-level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS• Demonstrated ability to solve complex workstation issues• Strong customer service experience in a technical setting• Ability to work in a team environment, strong interpersonal skills• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction• Experience with Microsoft operating systems, Office suite and ITIL Service Management structure• Experience with logins, printing, and remote access• Familiarity with SCCM, Intune, Entra/Active Directory, and Networking configuration and administrationLicensure/Certification• Valid Class D driver's license in state of residency with an acceptable driving recordNMHC StandardThe North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.Work Group: Non ContractHours per two week pay period: 80Shift: Days 8 hours Weekend Requirement: Weekends by Department RotationCall Requirement: Occasional CallRemote or On-site: On-siteFLSA Status: Non-ExemptBenefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.Salary Range: N15 ($24.63 - $36.94), based on experience Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.STI Bonus Eligible: FalseEmployment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position