Application Support and Maintenance Manager

Job DescriptionApplication Support, Maintenance, and Transformation Manager for Front Office Applications The Application Support and Maintenance Manager is responsible for overseeing and organizing support and maintenance direct report / FTE team members on day-to-day support and long-term maintenance and SRE transformation activities and processes for trade/order entry applications that are part of a critical business service. The role will work closely with similar support and maintenance managers and team leads to develop and follow best practices, and ensure departmental objectives are met.What you will do?Manage and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading/Order Entry and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where neededProvide leadership and mentorship to direct report / FTE team members, coaching and enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processesLeverage SRE practices, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities.24x7 support and platform resilience leadership and oversightWhat do you need to succeed?Must have:Bachelor’s degree or equivalent experience,3-5 years’ experience in a supervisory or team management role,Effective and strong written and oral communication skillsFamiliarity with IT Service Management and IT Risk Management​Nice to have:Familiarity with SRE practices and leveraging AI tools and agentsExperience with app custodian activities around vulnerabilities, risk, and complianceKnowledge and experience with disaster readiness and disaster recovery testingWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across businessThe expected salary range for this particular position is $90,000 - $140,000 depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high-performance culture.Enables collective achievement of our strategic goals.Generates sustainable shareholder returns and above market shareholder value.#LI-POSTJob SkillsBusiness Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time ManagementAdditional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLISCity:MinneapolisCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-07-20Application Deadline:2026-09-11Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000180028Date posted : 2026-08-27Profession: Technology | Analytics | ResearchEmployment type: Full time