IT Change Management Specialist III (AI Change Manager)

Business Effectiveness Senior Consultant (Change Manager)

On Site in Chicago, IL or Lake Mary, FL

Position is Hybrid Onsite. Only expected to be 1-2 days onsite a week.

Domain: Insurance

6+ months

Business Effectiveness Senior Consultants

Implements change management projects including stakeholder management, leadership alignment, organizational development, and culture. Creates content and disseminates business communications to employees on multiple platforms.

• Partners across the enterprise to design and deliver cross-functional change management solutions to drive AI Literacy usage and adoption.
• Owns and leads large-scale, complex change initiatives, such as AI Literacy usage and adoption, impacting multiple Operations and Underwriting teams and/or other business areas. Triage new communication and training requests to determine if training, communication or change management intervention is required.
• Utilizing the approved methodology, assesses stakeholders, impact, change drivers and barriers to change to determine risk and risk mitigation processes. Identifies and mitigates integration risks and issues.
• Under minimal or no technical direction, drafts business communications on behalf of Senior Leaders targeted at internal audiences and executive stakeholders.
• Drafts, edits and ensures accurate distribution of brand-compliant announcements across functions. Demonstrates consistent use of brand templates, aligned to corporate guidelines and communication protocols and rules of engagement.
• Collaborates with all levels of Business Unit Underwriting Leaders, HR Business Partners, Corporate Communications and UWSS to facilitate process for leaders to model and implement changes needed to support usage and adoption and improve functional performance.
• Measures change process and effectiveness of communication based on stakeholder feedback and surveys. Analyzes data and trends to determine business readiness and if solution had desired impact. Identify opportunities for improvement, communicate results to stakeholders and act on lessons learned.

Skills:

• Advanced expertise in change management and communication theories, principles, and best practices Experience successfully designing and leading change management activities Expert business acumen with ability to effectively develop and implement strategies that support business objectives for Underwriting and Operations Excellent writing and editing skills and ability to translate technical and/or complicated information into clear, concise messages that are appropriate for the targeted audience Solid project management, organization, and planning skills with the ability to manage multiple projects effectively in a fast-paced environment.
• Strong interpersonal, communication and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Highly collaborative and comfortable navigating organizational dynamics Ability to exercise independent judgment and make critical business decisions effectively within scope of authority Solid knowledge of Microsoft Office applications, especially Teams, Outlook, Chat, Word, PowerPoint, and Excel.
• Experience using M365 Copilot or other Generative AI platforms

Education & Experience:

• Bachelor's Degree in English, Journalism, Communications, Change Management, or related discipline; or equivalent work experience. Master's degree preferred.
• Typically, 5 – 8 years communications and change management experience using M365 Copilot (or other Generative AI platforms) preferred.
• Previous insurance industry experience preferred