Automotive Service Advisor

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high‑performance services model built to elevate client experience and deliver measurable business value. Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients. Automotive Implementation Advisor Job Position Summary The Automotive Implementation Advisor is responsible for managing and executing on‑site and remote training for automotive dealership clients on software applications, business processes, and best practices. This role requires expertise in automotive Variable Operation (Retail or Accounting) and Fixed Operations (Parts or Service) to ensure optimal utilization of software solutions. Responsibilities and Duties Software Implementation & Optimization – Implement and optimize automotive software solutions for DMS, Sales, Accounting, F&I, Parts and Service, by assessing dealership knowledge and utilization. Provide process improvement recommendations and develop customized implementation strategies based on dealer needs and business models. Client Training & Engagement – Conduct on‑site and virtual training sessions for single, multi‑point, and strategic accounts to drive software adoption and utilization. Act as a consultant by identifying workflow gaps, implementing solutions to improve dealership efficiency, sales, margins, and revenue, and partnering with leadership to create implementation plans and advise on software/hardware needs. Product Knowledge & Industry Expertise – Become an expert in automotive retail software applications, including configurations and system functionality, while maintaining awareness of industry trends and best practices. Documentation & Reporting – Complete all required documentation, including implementation agendas, recaps, attendance records, reports, consultation assessments and support tickets, while managing travel logistics and expense submissions in compliance with company policies. Team Collaboration & Development – Mentor team members, contribute to department success, and support strategic and operational improvements within the organization. Sales Support & Lead Generation – Support sales initiatives. Collaborate with Sales Teams to drive new business opportunities. Additional Responsibilities – Perform other tasks and duties as required to support and contribute to the overall success of the organization. Location and Travel Travel expected at 100% weekly. Candidates must reside in MI, TX, or FL. Valid driver’s license and reliable transportation. Qualifications Certification: Ability to successfully complete required certification & training program. Excellent interpersonal and presentation skills with the ability to engage diverse audiences. Strong written and verbal communication skills. Ability to consult and problem‑solve with dealership staff at all levels. Proficiency in Microsoft Office applications. Self‑motivated with the ability to work independently in a fast‑paced environment. Valid driver’s license and reliable transportation. Ability to prioritize your time and responsibilities. Commitment to continuous learning and improvement. Empathy when training users of varying skill levels. Reliable internet. Ability to conduct video calls. #J-18808-Ljbffr