Patient Experience Representative Remote, Full-time

Getlabs is the leading platform for at-home diagnostics. As a Patient Experience Representative your primary task is to handle Zendesk tickets from patients regarding appointments, issues, and missing results. You will be making outbound calls and sending follow-up emails to resolve patient concerns. We are looking for someone who will hustle and care about doing a good job. You must be comfortable spending the majority of your day on the phone! Schedule: Tues-Fri - 7:30am-4:00pm PST, Sat - 6am-2:30pm PST Mon-Fri - 7:30am-4:00pm PST Training schedule will be Mon-Fri for first 2-3 weeks! Compensation is $17/hr and non-negotiable At Getlabs, you will: Handle Zendesk tickets from patients regarding appointments, issues, and missing results. Make multiple outbound calls and send follow-up emails to resolve patient concerns. Be the first point of contact for all our patients via phone, text, email and chat. Coordinate with doctors and physicians to retrieve lab orders. Respond to, troubleshoot, and resolve patients issues in a timely and positive manner. Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients. What we are looking for: 2+ years of customer-facing experience with medical experience. Tech-savvy, efficient, and self-motivated. Able to maintain a minimum of 12 tickets per hour with high-quality work . Empathetic, proactive, and takes pride in helping people resolve issues. Experience processing or reading lab orders. Ability to adapt in a rapid growth environment.Personable and love speaking with others via phone, text, email, and chat. While our teams work remote, you must have a quiet place to work and reliable internet. We have great benefits to make your life easier so you can focus on what you're best at: $17/hr Valuable stock option plan for full-time employees. Medical, dental and vision insurance options for full-time employees. Paid time off. A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues! Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. #J-18808-Ljbffr Getlabs