IT Field Service Technician

Job Description

Job Description

We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.

Responsibilities:
• Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.
• Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.
• Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.
• Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.
• Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.
• Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.
• Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.• At least 3 years of experience in IT support, desktop services, or field-based technical roles.
• Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments.
• Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware.
• Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware.
• Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools.
• Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation.
• Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations.
• Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations.