Assistant Manager

DESCRIPTION

Crumbl Oakleaf is looking for an Assistant General Manager to lead daily production and shift execution in our kitchen. This is a hands-on, working leadership role for someone who loves baking, thrives in a fast-paced environment, and wants to grow with a franchise on the move.

What You'll Do

• Lead daily baking and production, ensuring recipes, portioning, and presentation meet Crumbl standards

• Run shifts day-to-day: assign tasks, keep the line moving, and troubleshoot in-shift issues

• Train and coach team members on Crumbl SOPs, recipes, and customer service during shifts

• Support inventory counts and ordering accuracy

• Help enforce food safety, cleanliness, and health/licensing standards during shifts

• Work as a hands-on shift lead and baker for the large majority of your scheduled hours

What We're Looking For

• Experience as an Assistant Manager, Shift Lead, or Baker in bakery or food

• Strong baking/production skills and attention to detail

• Natural leader who can coach and motivate a team during a shift

• Flexible availability, including evenings, weekends, and holidays

• Ability to stand for extended periods and lift up to 25 lbs in a fast-paced kitchen environment

REQUIREMENTS

• Taking responsibility for the operation of store
• Training bakers and shift leads
• Maintaining the store's cleanliness, cookie quality, and customer service
• Teach & enforce Crumbl policies and rules
• Contacting frustrated customers and resolving problems
• Showing shift leads how to properly run their shift
• Daily Working side by side with all crew members to ensure quality of each area of responsibility
• Able to lift 50 lbs and be on your feet for the majority of the day
• 35 - 40 hours per week, ability to work weekends (excluding Sundays)
• 6 months of retail/food management experience

Crumbl Cookies is a fast-growing dessert brand known for freshly baked cookies made daily and served in a way that turns every visit into a treat. We focus on quality ingredients, big flavors, and an exciting rotating lineup of cookie flavors-so customers always have something new to look forward to. From the moment dough is prepared to the final cookie box, our team takes pride in consistency, speed, and friendly guest service. As an Assistant Manager at Crumbl, you'll help lead the shift, support the team, and ensure the store is running smoothly-from overseeing daily operations and maintaining food standards to delivering an exceptional customer experience. It's a hands-on role where leadership matters, teamwork is always front and center, and attention to detail makes a real difference. Our culture is built around strong training, coaching, and growth. If you're someone who enjoys leading from the front, cares about creating a great guest experience, and wants to be part of a brand that's loved for its cookies and its energy, Crumbl is a place where you can bring your skills and help make each shift successful. Learn more at