Director of Clinical Services

JOB DESCRIPTION

Director of Clinical services

Job Title: Director of Clinical Services

Office: Corporate

Division: Operations

Department: Operations

Reports To: Chief Operations Officer

FLSA Status: Exempt

OVERVIEW:

Reporting to the Chief Operations Officer (COO), the Director of Clinical Services provides administrative direction and coordination of Health Centers' activities. Consults with and advises COO on problems relating to operations of health center facilities. Define and maintain facility standards and practice to ensure consistency of care throughout AH's network of clinics.

Duties, functions and responsibilities:

• Facilitate professional review of the clinical services delivered to assure compliance with the local, state and federal regulations;
• Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with professional standards of medical and nursing care and facility administrative procedures;
• Develop and implement clinical policies and procedures in conjunction with COO and other members of Senior Management Team;
• Acts as liaison among individual departments within clinical sites to ensure all departments function as a team in support of mission of providing services to maintain and improve patient health;
• Requisition clinic personnel, supplies, and equipment to assure efficient program operation;
• Participate in development of Emergency Preparedness Plan and other programs to ensure safe operation of clinical services;
• Responsible for supervisory functions of direct reports including hiring, evaluations, merit increase recommendations, reward and discipline, skills training, and scheduling, assigning and directing work, addressing complaints and resolving problems;
• Implement changes in procedures as they affect clinical operations with approval from Senior Management Team;
• Recommends improvement of facilities including renovations, purchase of new equipment, personal inspection of clinical sites, and in consideration of AH policies and knowledge of community needs and resources;
• Engages in studies and surveys related to improving delivery of services;
• Review and analyze clinical activities and data to aid in operational and service delivery to improve utilization;
• May perform other duties as assigned.

KnowleDge, skills, and abilities:

• Ability to read, analyze and interpret common technical information, basic finance information; medical documents;
• Ability to effectively present information to top management, local or state agencies;
• Ability to respond to common inquiries or complaints from customers, agencies or members of business community;
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations;
• Ability to define problems, collect data, establish facts, and draw valid conclusions;
• Evidence of continued education in clinical nursing and universal precautions;
• Ability to communicate with patients, families, co-workers;
• Superior interpersonal skills;
• Proficient in time management.

Supervisory responsibilities:

• Supervises the following personnel: Medical Assistants, Licensed Practical Nurses; may involve other staff as assigned.

Minimum qualifications:

• Education:
  • A Bachelor's degree in Nursing(BSN) is required; a Master's degree (MHA, MBA, MSN, or MPH) is highly preferred.
• Work Experience
  • Minimum three (3) years' experience in clinical management experience and/or in supervisory role;
  • Demonstrated experience efficiently managing a professional staff, setting and maintaining clear and consistent standards for staff performance;
  • Experience managing strategic plans, implementing and attaining goals in an organized fashion;

• Experience working in Federally Qualified Health Centers preferred;
• Experienced working with indigent populations and community-based programs.

• Licenses and Certifications
  • Current RN License
  • Current health care CPR certification required BLS, ACLS preferred;

OTHER REQUIREMENTS:

Must provide own transportation as travel throughout the Metro-Detroit area will be regularly required.

WORKING CONDITIONS:

Normal office and clinic environment. Exposure to contagious diseases and other patient-related conditions. Works under stress, occasional travel required between Corporate Office, sites.

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand; walk; site and talk or hear. The employee is occasionally required to use hands, to finger, handle, or feel and reach with hands and arms. The employee must frequently life and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

The physical requirement and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, if applicable.