Dental Call Center Representative

Dental Call Center RepresentativeWe are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.Key ResponsibilitiesAnswer inbound calls in a professional and courteous mannerSchedule, confirm, and reschedule patient appointments using dental scheduling softwareProvide patients with accurate information regarding services, procedures, insurance coverage, and office policiesHandle inquiries related to insurance and treatment plansMake outbound calls to remind patients of upcoming appointments or follow-upsUpdate patient records accurately in the systemCoordinate with dental staff to ensure smooth patient flow and careFollow HIPAA guidelines and maintain patient confidentialityRequirementsHigh school diploma or equivalent (Associate's degree preferred)Previous call center, customer service, or dental office experience is highly desirableFamiliarity with dental terminology and insurance plans is a plusExcellent communication and interpersonal skillsStrong attention to detail and organizational skillsProficient with dental or medical scheduling software (Denticon) preferredAbility to multitaskBilingual (Spanish, etc.) is a plus