Field Service Technician

Job Description

Job Description

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended)

• Install replacement parts as needed

• Accurately document all service activities, including time and materials

• Accurately document all travel activities, including mileage and fuel purchases

• Communicate effectively with customers regarding repair work to ensure satisfaction

• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product

• Maintain tools, service equipment, and service vehicle (company supplied)

• Assist the install crews with equipment installations and deliveries

• Other tasks and responsibilities as required to maintain efficient department operations.

Education and Experience

:

• High school degree or equivalent is required.

• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required. An equivalent combination of education, training, and experience will be considered.

• Working knowledge of electrical testing tools and/or other diagnostic/programing tools

• Experience in telephone and email/ticketing dispatch system-based customer support preferred.

• Proficient computer skills including using MS Outlook, Word, and Excel preferred.

Skills and Abilities:

• Strong mechanical acumen; Ability to identify, diagnose,troubleshoot, and resolve mechanical and electricalissues.

  Ability to read, interpret, and understand electrical and mechanical drawings.

• Solid organizational skills and

  detail-oriented;

  Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.

• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.

• Resilient; Able to confidently navigate ambiguity and change.

• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

Travel:

• Travel will be substantial within the assigned service territory.

• Some overnight travel might be required during special projects.

Standard and Physical Requirements:

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity.

• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust

  focus.

• Must have a valid driver’s license. A company vehicle may be provided.

• Must have a clean Motor Vehicle Record

  .