Onsite Job - Visitor Relations / Tour Guide Specialist B

Onsite Job - Visitor Relations / Tour Guide Specialist B | Mukilteo, Washington, United States Onsite Job - Visitor Relations / Tour Guide Specialist B (Mukilteo, WA) About the Role Join the dynamic team at Future of Flight, one of Puget Sound's premier aviation attractions, as a Visitor Relations / Tour Guide Specialist. Be at the forefront of guest engagement, delivering immersive tours and educational experiences to over 300,000 visitors annually. This is a full-time, 100% onsite, contract role offering the chance to represent a globally recognized aerospace brand, facilitate memorable visitor experiences, and work in a fast-paced, collaborative environment. Responsibilities - Deliver interactive, scripted tours and presentations to diverse audiences, including large groups (up to 200 attendees). - Serve as a brand ambassador, embodying company values and creating a positive, lasting impression for every guest. - Lead STEM-focused activities, including robotics and drone demonstrations, and interpret cutting-edge aviation exhibits. - Support all aspects of visitor relations: ticketing, guest orientation, wayfinding, and event operations. - Proactively address safety issues, facilitate emergency procedures, and uphold facility standards. - Adapt to flexible schedules, including weekends, holidays, and variable shifts as required by events and operational needs. - Collaborate with team members to optimize tour flow, complete daily operational tasks, and uphold high standards of punctuality and professionalism. - Complete mandatory training, attend team meetings, and maintain knowledge of current and new exhibit content. Required Skills and Experience - Minimum 1 year in customer service or guest-facing roles with strong communication and engagement abilities. - Demonstrated experience in presenting, training, teaching, or acting within a public environment. - Proven reliability, attendance, and adaptability to rotating schedules. - Comfortable standing or walking for up to 6 hours per shift. - High School diploma or GED. Preferred Skills - Public speaking or tour guiding experience (6+ months). - Familiarity with event or exhibit technology and point-of-sale systems. - Proficiency with Microsoft Office tools. - Knowledge of aviation, STEM concepts, or prior experience at Future of Flight. Benefits - Opportunity to represent a world-class aerospace brand. - Fast-paced and high-visibility work environment. - Unique access to behind-the-scenes aviation innovation and STEM programs. - Comprehensive training and professional development. - Business casual dress code; safety-compliant footwear required. How to Apply Ready to inspire and inform guests from around the world? Apply now for an onsite interview at Future of Flight, Mukilteo, WA. Bring your passion for education, customer service, and aviation. Submit your application and take the next step in your career journey today.