Customer Service Representative

Job Description

Job Description

Customer Service Representative (Contract)

Location: 941 Avenida Acaso, Camarillo, CA 93012

Schedule: 8-hour shift (start time between 7:00 AM – 9:00 AM)

Duration: 3–6 Month Contract

We are seeking a detail-oriented and customer-focused Customer Service Representative to support one of the world’s leading food diagnostic companies. This role is ideal for someone who excels in a fast-paced, call-center environment and has experience handling high-volume customer interactions, order processing, and administrative support.

• Provide exceptional customer service via phone, email, live chat, and e-commerce platforms
• Process customer orders, returns, and repair requests accurately in ERP systems
• Enter and track purchase orders , ensuring timely coordination with shipping and production teams
• Generate and send paper and electronic invoices to customers
• Assist customers with product inquiries, pricing, order details, and basic technical support
• Coordinate with Shipping, Production, Accounting, and Quality teams to ensure order accuracy and resolution
• Manage and track instrument repair requests from initiation through completion
• Handle irate customers professionally , resolving issues and de-escalating concerns
• Participate in process improvement initiatives to enhance service quality and efficiency

• High School Diploma or GED required (Bachelor’s Degree preferred)
• 1–2+ years of customer service or support experience
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with customer database systems (MS Navision, MS CRM preferred)
• Strong data entry accuracy and attention to detail
• Ability to handle high call volumes in a fast-paced environment

• Order entry and ERP experience
• Technical support or help desk background
• Troubleshooting and problem-solving skills
• Sales or upselling experience
• Strong written communication and email correspondence

• Excellent verbal and written communication
• Strong attention to detail and accuracy
• Ability to work both independently and within a team
• High level of professionalism and discretion
• Strong attendance and reliability
• Adaptability in a dynamic, changing environment

• Office-based call center environment
• Collaborative, team-oriented setting supporting multiple departments
• Opportunity to gain experience with a globally recognized organization

• Gain exposure to a leading company in the food diagnostics industry
• Opportunity to build your experience in customer service, ERP systems, and cross-functional collaboration
• Supportive team environment with opportunities to contribute to process improvements

This is a Contract position based out of Camarillo, CA.

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Camarillo,CA.

This position is anticipated to close on Jun 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.