Digital Specialist II

Role Overview As a Digital Platform Specialist, you will build an automation platform for WWT and customer personnel that streamlines and simplifies capacity ordering, provisioning, measuring, monitoring and reporting functions. You will document requirements, provide hands‑on expertise customizing a cloud‑based platform to automate business processes, customer interactions, and WWT financial and technical personnel. What You Will Do Develop requirements for the development, test, and operation of an “as‑a‑Service” automation platform capable of supporting WWT’s as‑a‑Service business and providing customer‑facing XaaS capabilities. Provide subject‑matter expertise to lead day‑to‑day development and documentation efforts of WWT’s “as‑a‑Service” platform and to guide and evaluate ServiceNow developer efforts. Why It Might Be a Fit Strong communication and interpersonal skills working with and through others to achieve goals. Strong problem‑solving and troubleshooting skills. Must possess excellent time management skills and the drive to work unsupervised. Requirements 10+ years’ work experience Bachelor’s degree in computer science or a related technical discipline ITIL certification 5+ years of as‑a‑Service experience 5+ years of experience developing, configuring, and customizing ServiceNow 2+ years of experience integrating 3rd party measurement, monitoring, incident management and reporting software with ServiceNow Benefits Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program #J-18808-Ljbffr World Wide Technology