restaurant general manager

Restaurant General Manager

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, exercising financial control to meet the restaurant profit margin targets, and selecting, training, developing and motivating employees. The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Key responsibilities include:

• Maintaining fast, accurate service, positive guest relations and ensuring products are consistent with company quality standards.
• Developing and driving restaurant annual operating plan.
• Ensuring that facilities and equipment are maintained to Company standards.
• Directing all restaurant level HR activity including crew hiring decisions, performance management, compensation, and employee relations issues.

Success measures include:

• Achievement of restaurant annual operating plan.
• Margin improvement over previous year sales growth.
• Weekly/Period restaurant performance in sales, labor, ICOS and controllables.
• Learning Zone certification levels, crew turnover and staffing levels.

Benefits include:

• Accrue PTO every pay period, enrolled in STD/LTD entitled to enroll in medical, dental, life, 401k.
• Annual bonus potential $14,560 to $36,400.

Qualifications:

Delivers excellence in customer service, team leadership, business savvy, team development, and restaurant operations. High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrates ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction.