Branch/Division Operations Manager

Morrisette

Position Summary

The Branch Manager is responsible for the overall performance, profitability, and day-to-day operations of the branch. This role provides leadership to branch employees, oversees inventory and purchasing activities, ensures exceptional customer service, maintains regulatory compliance, and promotes a safe and productive work environment. The Branch Manager serves as a key operational resource while supporting company growth and operational excellence.

Primary Responsibilities

Operations & Leadership

Lead and oversee all branch operations to ensure efficiency, accuracy, and profitability.
Coach, develop, and support branch employees while fostering accountability and teamwork.
Serve as the primary resource for operational issues involving orders, returns, credits, shipments, receiving, freight, purchasing, and customer setup.
Participate in branch, sales, and management meetings and communicate company objectives.
Support company initiatives, employee engagement activities, and community involvement programs.

Inventory & Purchasing

Manage inventory levels, replenishment, pin-stock programs, and inventory accuracy.
Monitor and address inventory discrepancies, slow-moving inventory, and dead stock.
Source and purchase branch inventory and facility supplies, including chemicals, janitorial products, can liners, towels, tissue products, and related materials.
Approve stock transfers and coordinate inventory movement between locations.
Lead annual inventory counts and maintain accurate inventory records. Design and build monthly newsletters, email campaigns, and blog graphics that enhance storytelling and engagement.

Customer Service & Sales Support

Maintain strong customer relationships and resolve service-related concerns.
Support sales representatives with emergency orders, delivery issues, sourcing requests, and customer solutions.
Work closely with the sales team to ensure customer expectations are met, and service levels remain high.
Conduct customer visits as needed to strengthen partnerships and identify opportunities for improvement.

Employee & Financial Management

Manage scheduling, attendance, overtime, and timekeeping
Address performance issues and support employee development
Assist with recruiting, onboarding, and training
Review branch financials (P&L, expenses, KPIs) and identify cost-saving opportunities

Safety, Compliance & Operations Support

Oversee delivery operations and driver performance
Ensure compliance with OSHA, DOT, EPA, GDP, and company policies
Lead safety initiatives and participate in safety programs
Support facility maintenance, audits, and inspections
Report incidents per company procedures
Assist with month-end close and administrative reporting

Skills & Abilities

Leadership and team development
Strong operational and organizational skills
Inventory and purchasing management
Customer relationship management and service recovery
Financial acumen (P&L and KPI understanding)
Problem-solving and decision-making in fast-paced environments
Knowledge of safety and regulatory compliance standards
Strong communication and interpersonal skills
Ability to manage time, priorities, and multiple operational demands

Education & Requirements

High school diploma or GED required; Associate's or Bachelor's degree preferred
5+ years of experience in branch operations, distribution, warehouse, purchasing, or related leadership role
Experience leading and developing teams in a fast-paced operational environment
Strong background in inventory management, purchasing, customer service, and operations
Experience reviewing financial statements and operational metrics preferred
Working knowledge of OSHA, DOT, EPA, and general safety regulations preferred

Apply

Vacancy posted 9 hours ago

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