Multi Unit General Manager

Company Description

The Nash Collection enhances the Nashville experience through elevated fashion and accessories that celebrate the city’s unique style and culture. The company is dedicated to fostering a strong sense of community, reflected in every detail and design. Team members contribute to creating memorable experiences for visitors and locals, helping them connect with Nashville in an authentic way. As part of a growing brand rooted in a city where many dreams are realized, The Nash Collection offers opportunities to grow with a passionate, creative team.

Role Description

The Multi Unit General Manager is a full-time, on-site role based in Nashville, TN, responsible for overseeing the daily operations and performance of multiple retail locations. This role leads and supports store managers and teams to achieve sales goals, deliver an exceptional guest experience, and uphold brand standards. The Multi Unit General Manager monitors store-level KPIs, manages staffing and scheduling, and ensures consistent execution of merchandising, visual standards, and operational procedures. They will partner with leadership on budgeting, inventory planning, and promotional strategies, while ensuring all locations adhere to company policies and maintain a safe, inclusive work environment. The role also involves coaching and developing team members, fostering a positive culture, and collaborating with cross-functional partners to support new initiatives and store openings.

Qualifications

• Proven multi-unit leadership experience in retail, hospitality, or a related customer-facing environment, with a track record of achieving sales and operational goals.
• Strong people leadership skills, including hiring, training, coaching, performance management, and building inclusive, high-performing teams.
• Operational excellence across scheduling, inventory control, cash handling, loss prevention, and execution of standard operating procedures.
• Customer experience focus, with the ability to model and reinforce a service-first mindset and resolve guest concerns with professionalism.
• Business and financial acumen, including understanding of budgeting, P&L, KPIs, and using data to drive decisions and improvements.
• Effective communication, collaboration, and organizational skills, with the ability to prioritize, delegate, and manage multiple locations and competing demands.
• Experience with retail technology systems (POS, inventory management, scheduling tools) and proficiency with basic office software.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays, as needed across multiple locations.
• Passion for fashion, local culture, and community engagement; experience in branded or lifestyle retail is a plus.
• High school diploma or equivalent required; bachelor’s degree in business, retail management, or a related field is preferred.