Patient Access Liaison - UPLIZNA IgG4-RD - West- (Rare Disease)

Patient Access Liaison – UPLIZNA – Rare Disease What You Will Do Secure written or electronic HIPAA authorization for patients in the assigned geography. Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in‑person connections. Assess individual patient needs and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate. Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the medication‑access process. Provide information on co‑pay assistance programs, national foundations, and free drug programs as appropriate. Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billing requirements. Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care. Investigate access challenges pre and post‑infusion to support denied claims and claim reviews. Partner with Safety and PV and report adverse events and product complaints through medical information. Work closely with the Horizon cross‑functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors. Adhere to professional standards, compliance guidance, policies and procedures, and federal, state, and local requirements. Basic Qualifications Doctorate degree and 2 years of patient services, and/or access and reimbursement experience. Master’s degree and 4 years of patient services, and/or access and reimbursement experience. Bachelor’s degree and 6 years of patient services, and/or access and reimbursement experience. Preferred Qualifications Scientific background and ability to learn product and disease information. Nursing or other clinical background a plus. Experience with access and reimbursement for buy‑and‑bill products. Orphan or rare disease experience. Familiarity with HIPAA guidelines and FDA requirements. Familiarity with and adherence to internal and OIG compliance guidelines. Ability to handle difficult patient cases and resolve hurdles. Ability to work in a team environment and manage communication with case liaisons and sales reps. Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. Strong analytical skills and ability to report on meaningful activity in the region. Proficient in Microsoft Office. Professional, proactive demeanor. Strong interpersonal skills and strategic mindset. Excellent written and verbal communication skills. Potential for up to 50% travel, including some overnight and weekend commitments. What You Can Expect Of Us We are committed to supporting your professional and personal growth and well‑being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills, experience, and qualifications. Amgen offers a total rewards plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save toward retirement or other goals, work/life balance, and career development opportunities. Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan. Stock‑based long‑term incentives. Award‑winning time‑off plans and bi‑annual company‑wide shutdowns. Flexible work models, including remote work arrangements where possible. Application Information Application deadline: Amgen anticipates accepting applications until 6/14; however, acceptance may continue beyond this date if needed. Amgen is an Equal Opportunity employer and will consider you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities receive reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr BioSpace