Customer Service Representative - General Calls

Assist customers with information requests Perform customer service support functions and resolve customer complaints, concerns, and issues Ensure phone coverage during set business hours Answer customer inquiries and resolve issues Process incoming inquiries in Customer Care Process RMAs/CCFs Process information in CRC Dash and related programs, JD Edwards, and Microsoft Office Work with other departments to meet customer needs Operate within and help improve Customer Service procedures using lean manufacturing principles Develop and maintain product knowledge and share it with Sales Representatives, customers, team members, and employees Conform to ISO 9001 and ISO 14001 requirements Perform other assigned duties or projects No supervisory responsibilities Requirements High school diploma or GED with some college or technical training in mechanics or electronics; or equivalent combination of education and experience Two to five years of experience in a customer service-related position, preferably in a manufacturing environment Proficiency in word processing, spreadsheets, email, and order processing software Working knowledge of inventory, manufacturing, and database software Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English Ability to write routine reports and correspondence in English Ability to speak effectively before groups of customers or employees Excellent written and oral communication, organizational, and customer service skills Solid mechanical aptitude, including an understanding of electronics Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions Ability to deal with problems involving several concrete variables in standardized situations Ability to frequently sit, stand, walk, stoop, kneel, use hands, reach with hands and arms, communicate clearly and effectively, and lift up to 10 pounds Ability to work in a moderate-to-loud noise environment Core Competencies Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively. Proficient in using software tools such as JD Edwards and Microsoft Office while adhering to ISO 9001 and ISO 14001 standards. Highest-signal resume keywords Customer Service Experience Proficiency in Microsoft Office Knowledge of ISO 9001 and ISO 14001 Mechanical Aptitude Order Processing Software ATS Optimization Keywords Hard Skills Customer Service Support Order Processing Inventory Management Database Software Lean Manufacturing Principles Safety Rules Interpretation Report Writing Mathematical Calculations Problem Solving Technical Training in Mechanics or Electronics Soft Skills Excellent Communication Skills Organizational Skills Ability to Work in Teams Effective Problem-Solving Customer Interaction Industry Keywords Manufacturing Environment Customer Care RMA Processing CCF Processing ISO Compliance Tools & Technologies JD Edwards CRC Dash Microsoft Office #J-18808-Ljbffr Jobtailor