Medical Support Assistant (Office Automation)

Summary

About the Position: This position serves as a Medical Support Assistant (Office Automation) for Family Medicine, performing a full range of receptionist, record keeping and miscellaneous clerical duties. This position is located at Womack Army Medical Center, Fort Bragg, NC.

This is a Direct Hire Solicitation

• Salary negotiation may be available for those candidates who are new to Federal service.

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Duties

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• Serve as the initial point of contact to greet and receive patients.
• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.
• Schedule appropriate patient appointments.
• Maintain patient records, both electronic and paper, ensuring each entry contains proper patient and healthcare provider information.
• Enter and retrieve patient data from automated healthcare systems.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires the incumbent to have tuberculosis testing.
• Lifting up to 15 pounds may be required.
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position is designated as emergency essential (E-E). In the event of a crisis situation, the incumbent, or designated alternate, must continue to perform the E-E duties until relieved by proper authority.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical duties such as maintaining files, answering telephone calls, and/or receiving patients/guest within a clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, or the general public; and assisting with scheduling patient appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of War referral system for displaced employees.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• Fort Bragg is 2 hours from the beach and 5 hours from the Appalachian Mountains with easy access to I-95 and all points north and south. This central North Carolina location enjoys seasonably palatable weather year-round. Many facilities and services are offered such as first class golfing venues and renowned universities, a skeet range, riding stables, ice skating rink, state-of-the-art fitness centers, daycare, star-quality dining, full service banking, convenience shop, barbershop, and florist.
  Fort Bragg is a culturally diverse area with both rural and city populations. Centrally located in the beautiful state of North Carolina, residents enjoy a temperate year-round climate and world-renowned colleges and universities. Co-located at Fayetteville, NC between the beautiful beaches of North Carolina and the scenic Blue Ridge and Smoky Mountains, the area was only one of 10 cities in the US to receive the coveted "All-American City" award. You'll never get bored here!
  Fayetteville is a progressive city of 175,000 nestled between the Appalachian Mountains and the white sandy beaches of the Atlantic Ocean. The region offers numerous historic sites, museums, entertainment venues, a historic downtown and award-winning golf courses. One of the area's greatest assets is its thriving arts and cultural community. Theatre, symphony orchestras, and museums are available, in addition to the numerous festivals and special events held throughout the year. Fayetteville city parks offer a variety of leisure activities, programs and facilities. The city is home to professional hockey and indoor football teams. The region is served by three institutions of higher learning: Fayetteville State University, Methodist University and Fayetteville Technical Community College.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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