Program Support Assistant (Office Automation)

Primary Purpose of the Position To provide a variety of administrative, clerical, and technical support to the Chief, Audiology and Speech Pathology Service, Audiologists, Speech Pathologists, and Audiology Health Technicians. The position also employs office automation programs and software such as word processing, spreadsheet, and database management in support of the clerical and administrative work. Organizational Location of the Position Audiology and Speech Pathology Service. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026. Qualifications Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing a wide variety of recurring and nonrecurring correspondence, reports, and other related materials; reviewing and processing incoming and outgoing correspondence, regulations, and directives; reviewing and finalizing correspondence/documents to final draft; proficient in various office automation software and processing procedures; receiving telephone calls, greeting visitors, and determining nature of call or visit; providing customer service to meet the needs of customers constructively and appropriately. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at #J-18808-Ljbffr US-Department-of-Veterans-Affair