Customer Success Team Manager

Overseeing a team of Customer Success Managers, the full-time remote Customer Success Team Manager will drive customer satisfaction initiatives, manage high-value accounts, and collaborate with cross-functional teams to enhance retention and growth strategies. Key responsibilities Lead, mentor, and develop a diverse team of Customer Success Professionals, ensuring high performance and professional growth Support CSMs in executing complex contract renewals, expansions, and upsells, collaborating with Sales and other teams Analyze customer health trends to proactively mitigate churn risks and identify opportunities for product and service improvements Required qualifications Bachelor's degree in Business Administration, Marketing, or a related field 5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment 2+ years of experience leading and managing a team of customer success professionals Proven track record of driving customer retention, growth, and advocacy for end users Strong understanding of customer success principles, methodologies, and best practices