Customer Success Team Manager
Full-time
Propelus
Job Summary:
The Customer Success Team Manager operates at a strategic level, overseeing a team of CSMs and driving the execution of department-wide initiatives. The Manager develops and implements strategies to improve customer satisfaction, reduce churn, and identify opportunities for expansion. Reporting to the Sr. Director of Customer Success, this position requires strong leadership, analytical skills, and a deep understanding of customer success best practices within the technology industry, while implementing effective processes. This role involves managing CSMs that own high-value accounts and collaborating with cross-functional teams to align customer success strategies with broader business objectives. The Team Manager also plays a critical role in resource allocation and process innovation.
Key Responsibilities include, but are not limited to:
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching, training, and performance feedback to ensure high levels of performance and professional growth.
Support CSMs in executing complex contract renewals, expansions and upsells, collaborating with Sales and other teams as necessary to drive retention and growth.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR), leveraging data to identify opportunities for improvement.
Analyze customer health trends and data to proactively mitigate churn risks and identify opportunities for product and service improvements.
Partner with Operations to design and test new workflows for customer segments, optimizing processes and enhancing efficiency.
Align with Sales, Product, and Marketing leadership on account growth strategies and cross-functional initiatives.
Present team performance and customer insights to Director-level leadership, offering strategic recommendations for continuous improvement.
Contribute to the creation and continuous improvement of customer success playbooks, best practices, and training materials.
Manage team resources effectively, ensuring optimal workload distribution, capacity planning, and utilization.
Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Customer Success Team Manager in Remote vacancy
- ..., engineering innovation and IoT. Our customers include the world's leading public cloud... ...and very few office based roles. Teams meet two to four times yearly in person... ...growing. We are hiring a Customer Success - Team Manager. To support Canonical's growth, we...SuggestedWork at officeLocal areaRemote workWork from homeWorldwideFlexible hours
Canonical
Chicago, IL1 day ago - ...Overseeing a team of Customer Success Managers, the full-time remote Customer Success Team Manager will drive customer satisfaction initiatives, manage high-value accounts, and collaborate with cross-functional teams to enhance retention and growth strategies. Key responsibilities...SuggestedFull timeContract workRemote work
Virtual Vocations Inc
United States1 day ago - AO Globe Life is hiring for a remote role open to candidates across the United States. You will conduct virtual client consultations, explain benefits, and guide enrollment for families in need. A remote-first culture emphasizes growth, mentorship, and ongoing training ...SuggestedRemote jobFlexible hours
- the company is seeking a Manager, Customer Success - Strategic Segment to lead a high-impact team of Customer Success Managers overseeing our largest, most complex agent customers across a multi-product portfolio including Showcase, the Pro, and Follow Up Boss. You will...SuggestedRemote job
$115k - $150k
...robotic systems that run 24/7 in customer environments across the USA.... ...are rebuilding our Customer Success function and seeking an experienced... ...Customer Success Account Manager to own the post-sale journey for... ...the function operates as the team grows. The Customer Success...SuggestedFull timeLocal areaWork from homeShift workAmbi Robotics
Remote1 day ago$144k - $198k
...Amperity—Why This, Why NowMost customer data is a lie by omission.... ...the other half, and "insights" teams are forced to act on... ...generational business.We measure our success by one standard: whether what... ...RoleAs a Lead Customer Success Manager (CSM) at Amperity, you will...Contract workWork at officeLocal areaRemote work$320k - $365k
...companies. Some highlights of our success:$470M+ Annual Recurring... ...About the opportunityThe Sales team is at the forefront of... ...delivering meaningful results for our customers. Joining the Sales team also... ...- raises the bar; builds managers as force multipliers.High Standards...Full timeTemporary workLocal areaRemote workFlexible hours- ...make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention of the customers within...Full timeContract workWork at officeImmediate startRemote work
$81.4k - $122k
...Care GroupJob ProfileClient Performance Manager IIIManagement LevelIndividual... ...family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability... ...communication between customers and internal teams throughout the customer lifecycle....Full timeLive inRemote workVisa sponsorshipFlexible hours$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...basis.The ExperienceThe Customer Success Manager (CSM) is a versatile expert responsible... ...conversations with both technical teams and C-level stakeholders.You have hands...Full timeWork experience placementLocal areaRemote work$80k - $140k
...senior, technically credible, customer-oriented leader to own a portfolio... ...the operational and technical success of those deployments over time... ...operations and engineering teams, and high expectations.This is... ..., and maintenance leaders, manage executive escalations, and ensure...Full timeRemote work- DescriptionAbout the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within... ...Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and...Full timeWork at officeLocal areaRemote work
- Work Flexibility: RemoteThe Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption post-deployment for defined customers, support retention...Full timeContract workFor contractorsWork experience placementRemote work
$102k - $159k
...completed work.By joining our team, you’ll be at the forefront of... ...enhanced technology to over 8,100 customers, including 85% of the Fortune... ...roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience...Work at officeRemote workFlexible hours$26.08 - $38.4 per hour
About the TeamThe Inside Account Management team is part of DoorDash’s SMB account management... ...committed to championing small business success. About the RoleAs a Merchant Success Manager... ...client-facing sales roles, increasing customer satisfaction, retention, and product...Hourly payWork at officeLocal areaRemote workFlexible hours- Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises... ...internally.This role operates within a pod-based account team structure, partnering closely with Account Executives,...For contractorsWork at officeRemote workFlexible hours3 days per week
- DescriptionAbout the RoleThe Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part... ...potential customers and appointments for the lead with a sales team member (e.g., account executive) Gather information on the...Full timeContract workRemote work
- ...recognized for our achievements in teaming with clients to deliver... ...efficiency, reduce costs, and enhance customer experiences.As part of... ....Reports To: Sr. Director, Managed ServicesROLE DESCRIPTIONCreate... ...outcomes and then build a "success plan" with the appropriately...Work at officeRemote workWorldwideFlexible hours
- DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin... ..., Professional Services, Support, and other internal teams to deliver customer priorities.Own customer escalations and...Remote work
$123k - $150k
...about our larger purpose.Could that be you?Your missionAs a Customer Success Manager (CSM), you'll serve as a strategic advisor and trusted... ...into business outcomes, and orchestrating cross-functional teams to drive customer success.What you'll do at UiPathStrategic...Work at officeImmediate startRemote work$98k - $150k
...about UiPath, and about our larger purpose.Could that be you?Your missionUiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Department...Work at officeImmediate startRemote work- Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for... ...customer internally.This role operates within a pod-based account team structure, partnering closely with Account Executives,...For contractorsWork at officeRemote workFlexible hours
$150k - $190k
About the RoleWe’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving... ...metricsDrive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and...Full timeWork at officeRemote work$112.2k - $140.3k
...leader in AI-powered data security and management. Aided by an extensive ecosystem of partners... ..., and protect their data. As a Senior Customer Success Manager you will have a highly... ...Value (TtV).Work closely with Account Teams and Renewals Managers to identify new opportunities...Full timeWork at officeRemote work2 days per week3 days per week$90.8k - $117k
Minneapolis, MN / Remote, USAOperations - Customer Success Management /Full-Time /HybridPerforce is a community of collaborative experts, problem... ...solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary:Our Associate...Full timeTemporary workWork experience placementRemote work$115k - $170k
Team: Professional ServicesCity: PhiladelphiaState: PA Veeva Systems is a mission-... ...Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not... .... This isn't a traditional account management role—you'll serve as a trusted advisor...Work at officeLocal areaRemote workWork from home3 days per week- ...barrier to impact. Our hybrid teams collaborate across... ...problems, stay close to our customers, and grow together. You will... ..., accountability, and shared success where your work truly matters... ...Enterprise Customer Success Manager at Idira, you will use your skillset...Contract workWork experience placementRemote workVisa sponsorshipWork visa
$120.77k - $129.1k
...written text. Analyzing data on customer demographics, preferences,... ...GfK's data is available. Helping manage and coordinating Nielsen IQ/GfK... ...platforms. Helping build client success plans and client use cases to better prepare internal teams and GfK's clients on migration...Local areaRemote workFlexible hours$167k - $199k
Fin is the AI Customer Agent company on a mission to help businesses... ...needs of modern day support teams.Founded in 2011, Fin became one... ...? Intercom's Customer Success organization is scaling to meet... ...Customer Success Enablement Manager based in San Francisco to serve...Work at officeLocal areaWork from homeFlexible hours3 days per week$93.1k - $172.9k
...transformation, we are building a world-class Customer Success organization to ensure our customers... ...of our solutions. The Customer Success Manager will engage with customers to... ...customer by sharing feedback with internal teams, including Product and Engineering, to...Full timeLocal areaRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Team Manager. Be the first to apply!
Related searches
- customer experience team leader Remote
- customer success lead Remote
- customer service team manager Remote
- customer success coordinator Remote
- customer success team lead Remote
- customer service team lead Remote
- customer experience lead Remote
- customer service coordinator Remote
- customer success manager Remote
- educational customer success manager Remote